Business letters are more formal than personal correspondence in form and content.
True
False
True
The body of a business letter is double spaced.
True
False
False
The name of the individual sending a business letter should always be printed below the handwritten signature.
True
False
True
If additional forms or printed materials is included with a letter, this should be indicated in an end notation.
True
False
True
In the semiblock letter style, all lines of the letter are left justified.
True
False
False
An adverb modifies a verb, adjective, or other adverb.
True
False
True
Sentence fragments and comma splices are errors that should always be corrected in a business letter.
True
False
True
The common headings for a memo are: To, FROM, SUBJECT, and DATE.
True
False
True
Because e-mail and fax transmissions are considered secure, they are a good way to transmit confidential information about patients.
True
False
False
A comma should be used to separate two sentences that are not joined by a conjunction or separated by a period.
True
False
False
What type of computer program does the medical assistant usually used to prepare letters?
Word processing
Database
Spreadsheet
Letters are usually prepared on a typewriter, not the computer.
Word processing
What part of a letter will contain the date line?
Heading
Body
Closing
End notations
Heading
How is the return address formatted on a letter sent by the medical office?
Most offices use letter head stationary, and the placement varies.
Centered six lines below the top of the paper
Left-justified 1 inch below the top of the paper
Right-justified 1 1/2 inches below the top of the paper
Most offices use letter head stationary, and the placement varies.
What part of a letter includes the name and address of the party to whom a letter is being sent?
Inside address
Body
Heading
Salutation
Inside address
Which of the following is the correct way for the medical assistant to begin a letter from Dr. Taylor to Samuel Matthews, M.D?
Dear Dr. Matthews:
Dear Sam,
Dear Samuel Matthews,
Dear Samuel Matthews, M.D:
Dear Dr. Matthews:
Which of the following best describes the spacing in the body of a business letter?
Single-spaced with double space between paragraphs
Single-spaced throughout
Double spaced throughout
Double spaced with triple space between paragraphs
Single-spaced with double space between paragraphs
Which of the following is the most formal closing for a business letter?
Very truly yours
Regards
Sincerely
Sincerely yours
Very truly yours
What punctuation mark follows the complimentary closing of a business letter?
Comma
Colon
Semicolon
None
Comma
If the physician wants to use a printed title, such as "Professor of Medicine," in the closing of a letter, where would it be placed?
On the line immediately below the typed signature
On the reference notation line
On the same line as the typed signature
Right-justified on the last line of the letter
On the line immediately below the typed signature
Which of the following is considered an end notation in a business letter?
Enclosure line
Date line
Typed signature
Complimentary closing
Enclosure line
Whose initials are placed in uppercase in the reference notation of a letter from a medical office?
Individual who composed the letter
Office manager
Initials of the managing partner
Individual who typed or keyed the letter
Individual who composed the letter
Which of the following statements is true about the margins of a business letter?
Top margin of a letter should be 2 - 2 1/2 inches
The side margins should be 3/4 inch to 1 inch wide
The bottom margin should be larger than the top margin
The margins on all four sides of the letter should always be equal
Top margin of a letter should be 2 - 2 1/2 inches
What is the advantage of using or creating a template for letters from a medical office?
It is easier to maintain the same format for all letters.
It is easier to add a second page to the letter.
It is easier to find the inside address for a new letter.
It makes each letter sound more personal and individualized.
It is easier to maintain the same format for all letters.
What is the letter style in which the first line of each new paragraph is indented five spaces?
Semi-Block
Block
Simplified
Modified block
Semi-Block
Which of the following letter styles requires all lines to begin at the left margin?
Full block
Semi-block
Modified block
None of the above
Full block
Which part(s) of a standard letter is/are not used in the simplified letter style?
Salutation and
complimentary closing
Salutation only
Printed signature
Printed signature line and end notations
Salutation and complimentary closing
Where is the date line place in the full block letter style?
Left- justified
Right-justified
On a tab at the center
On a tab to the right of the center
Left- justified
Which of the following letters would most likely be signed by the medical assistant?
Order for office supplies
Medical reports to an insurance company
Letter dictated by the physician
Letter to another physician about a consultation
Order for office supplies
Which of the following is NOT a way to monitor laboratory test results using the electronic medical record?
Tracking how fast patients follow up with additional tests
Posting an alert when follow-up testing is overdue
Tracking that patients have been notified of laboratory results
Tracking to be sure that all results have been received from the testing facility
Tracking how fast patients follow up with additional tests
In the sentence, "Roger is a very tall boy," which word is a proper noun?
Roger
Boy
Tall
Very
Roger
Which part of speech can modify a noun, adjective, or a adverb?
Adverb
Pronoun
Adjective
Preposition
All of the above
Adverb
What is the function of a conjunction?
It joins words, phrases, or clauses.
It modifies a noun.
It expresses feelings.
It shows the connection of a noun to some other word.
It joins words, phrases, or clauses.
Which part of speech shows relationships of space, time or possession?
Preposition
Noun
Interjection
Conjunction
Preposition
What type of sentence is composed of two independent clauses?
Compound sentence
Simple sentence
Run- on sentence
Complex sentence
Compound sentence
Which of the following is an example of a complex sentence?
After I open the envelope, I will read its contents.
I must open the letter in the outer office.
I will open the envelope, and then I will prepare a reply.
I will open the envelope, read its contents, and prepare a reply.
After I open the envelope, I will read its contents.
What sentence error occurs when a sentence does not have a verb?
Sentence fragment
Illegible sentence
Comma splice
Run-on sentence
Sentence fragment
When should a comma be used to separate elements in a series?
If there are three or more elements
If there are two or more elements
If there are four, five, or more elements
If it is necessary for the understanding of the sentence
If there are three or more elements
What punctuation mare is used before beginning a direct quotation using quotation marks?
Comma
None
Hyphen
Semicolon
Comma
Which of the following is punctuated correctly?
June 13, 1987
June 13 1987
June 13th, 1987
June 13 of 1987
June 13, 1987
Why should the medical assistant proofread all letters, memos, or other documents that will be distributed?
The computer spell check function cannot verify that a word is used in its correct context.
The computer cannot add proofreader marks
It isn't necessary; the computer spell check function will correct all misspelled words.
The physician or other individual who composed the letter may want to make changes.
The computer spell check function cannot verify that a word is used in its correct context.
What proofreader's mark is used to indicate that a period should be added?
A circle around a period
An arrow above the period
A slash followed by a period
A left bracket around a period
A circle around a period
After printing a letter to be sent by the medical office, a medical assistant notices that a word is not spelled correctly. What should the medical assistant do?
Correct the computer file and reprint the letter.
Correct the mistake in ink.
Send the letter as is because up to two errors in a letter are allowed.
Ask the office manager to correct the letter on the computer.
Correct the computer file and reprint the letter.
Which of the following is not usually one of the headings in a memo?
Address
To
From
Date
Address
When the medical assistant answers an e-mail, why is it customary to create the answers as a reply?
To allow the recipient to read previous correspondence
To save time
To acknowledge receipt of the first e-mail
To answer the e-mail in the most efficient way
To allow the recipient to read previous correspondence
Why should the medical assistant avoid opening e-mail attachments from individuals who are strangers?
If an attachment contains a virus, opening the attachment will launch the virus.
The medical assistant can open all attachments with equal confidence.
The sender will know that the medical assistant has opened the attachment.
There is no sense opening an attachment if the medical assistant is going to delete the message anyway.
If an attachment contains a virus, opening the attachment will launch the virus.
What is the process used by a fax (facsimile) machine to send documents from one location to another?
The fax machine encodes the images of the document into electronic signals to be sent over the internet.
The fax machine takes a photograph of the document which is transmitted electronically.
The fax machine scans the document like a computer scanner so that it can be transmitted.
The fax machine encodes the images on the document into signals to be sent over the telephone.
The fax machine encodes the images of the document into electronic signals to be sent over the internet.
Why is a cover sheet recommended when sending information about patients by fax?
It helps protect patient confidentiality and privacy.
It provides instructions to the fax machine.
It identifies all authorized recipients of the information.
It informs the recipient of the name and telephone/fax number of the sender.
It helps protect patient confidentiality and privacy.
How should the medical assistant protect patient confidentiality when photocopying a patient's medical record to send to another health care facility?
Check for a signed authorization for release of information.
File any spoiled copies in the medical record
Collate and sort the photocopied pages manually
Be sure that no other individual is near the photocopier
All of the above
Check for a signed authorization for release of information.
Which of the following is/are special features that are often found on the photocopier in the medical office?
All of the above
Duplex
Collate
Sort pages
Staple documents
All of the above