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-proposed by psychologist Frederick herzberg when he investigated the question, "What do people want from their jobs?"
From the categorized responses, Herzberg concluded:
-Intrinsic factors, such as advancement, recognition, responsibility, and achievement, seem to be related to job satisfaction
-Dissatisfied respondents tended to cite extrinsic factors, such as supervision, pay, company policies, and working conditions
-The opposite of satisfaction is not
dissatisfaction
-Removing dissatisfying characteristics from a job does not necessarily make the job satisfying
-Job satisfaction factors are separate and distinct from job dissatisfaction factors. Managers who eliminate job dissatisfaction factors may not necessarily bring about motivation
-When hygiene factors are adequate, people will not be dissatisfied; neither will be satisfied.
-To motivate people, emphasize factors intrinsically rewarding that are associated with the work
itself or to outcomes directly derived from it
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