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Recommended textbook solutionsSocial Psychology
10th EditionElliot Aronson, Robin M. Akert, Samuel R. Sommers, Timothy D. Wilson
525 solutions
Social Psychology
10th EditionElliot Aronson, Robin M. Akert, Timothy D. Wilson
525 solutions
Other Quizlet setsANS 1, 3, 4, 5, 6
A large body of research shows that health care systems and health care providers contribute significantly to the problem of health disparities. Inadequate resources (lack of social workers), poor patient-provider communication (discharge instructions), a lack of culturally competent care, system fragmentation (not ensuring that the patient has a primary care provider or a follow-up appointment), and inadequate language access (use of interpreters) are critical factors that contribute to inequities in patient outcomes. RESPECT is the mnemonic for Rapport, Empathy, Support, Partnership, Explorations, Cultural competence, Trust.
1. welcome patient and introduce yourself
-ensure privacy
-sit arm's length away
-make appropriate eye contact
2. ask patient what he/she knows and thinks about issue (ask-tell-ask)
3. use clear, plain language
-keep sentences short and to the point
-use 2nd person "you"
-limit use of words with three or more syllables
-avoid excessive use of medical terminology (sub common terms for clinical terms)
-use a calm, reassuring tone, appropriate
volume, and pace
4. observe nonverbal cues from patient
5. be aware of your nonverbal behaviors
6. adapt the message according to beliefs and concerns of patient
-identify patient's perceptions of his/her health and behaviors prior to providing instruction
7. full inform patient
8. be specific
9. recommend smaller changes in behavior instead of larger ones
10. add new behaviors instead of eliminating old ones
11. link new behaviors to the old ones
12. encourage making a commitment
13. fully interact with the patient
14. employ the technique of demonstration and practice
15. use a combination of instructional techniques
16. ask patient if they have any questions or concerns
17. respect the patient's choice
- Offer to physically guide a person who is blind or visually impaired by asking if he or should would like assistance. Be aware that the person may not need or want hided help; in some instances, it can be disorienting and disruptive. Respect the wishes of the person you are with
- If your help is accepted, offer the person your arm. To do so, tap the back of your hand against the palm of his or her hand. The person
will them grasp your arm directly above the elbow. Never grab the person's arm or try to direct him or her by pushing or pulling.
- Relax and walk at a comfortable normal pace. Stay one step ahead of the person you are guiding, except at the top and bottom of stairs. At these places, pause and stand alongside the person. Then resume travel, walking one step ahead. Always pause when you change directions, step up or step down.
- It is helpful, but not necessary, to tell the person you are
guiding about stairs, narrow spaces, elevators and escalators.
- The standard form of sighted guide techniques may have to be modified because of other disabilities or for someone who is exceptionally tall or short. Be sure to ask the person you are guiding what, if any, modifications he or she would like you to use.
- When acting as a guide, never leave the person in "free space." When walking, always be sure that the person has a firm grasp on your arm. If you have to be separated
briefly, be sure the person is in contact with a wall, railing, or some other stable object until you return.
- To guide a person to a seat, place the hand of your guiding arm on the seat. the person you are guiding will find the seat by following along your arm.