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Terms in this set (84)
Which of the following statements is true about performance appraisals?
Feedback is most effective if it immediately follows performance.
Job rotation can have a number of advantages for organizations, which of the following is NOT one of those advantages?
Increased work-life balance
Judgement based on evidence
using documentation and data to rate performance
Fair hearing
ensuring that there is a two-way communication process
Adequate notice
communicating performance criteria before the appraisal
Which f the following statements is NOT correct about the job characteristics?
All three psychological states are equally important in predicting employee attitudes and behaviors
A appraisal system where each employee is assessed individually without enforcing a comparison is called
an absolute ranking system
an individual is assessed compared to other employees
relative ranking system
Which of the following statements is INCORRECT about performance appraisals?
Employees should only be given feedback on their performance during the appraisal period
Liking
Occurs when the relationship between the rater and ratee bias the performance ratings
Solution: one strategy for combating the bias is journalling.
Leniency
Occurs when managers want to avoid confrontation
Solution: One strategy for combating the bias is to use relative ranking
Stereotypes
Occurs when raters have preconceived beliefs about a group that is generalized to other members of the same group
Solution: One strategy for combating the bias is to train managers to accurately observe and evaluate performance
Which of the following statements is incorrect about goal-setting?
Goal-setting theory has only been tested in white-collar industries
Structural Empowerment
Decision authority,
Leadership styles,
Organizational structure,
Access to information
Organizational climate
Felt Empowerment
Work meaningfulness, confidence and self- efficacy, discretion and autonomy, influence potential
Samuel is a new team leader and is conducting his first performance appraisal with Gabe who is not performing up to expectations. What strategies should Samuel employ to ensure the meeting is effective (select all that apply)?
Samuel should ask Gabe for reasons why is performance is below standards
Samuel should work with Gabe to create an action plan to rectify the performance problems
Which of the following is true about pay-for-performance systems (select all that apply)?
Employees try harder and increase their effort when they are paid for their performance
Less productive employees are more likely to quit under this type of pay system
Companies that pay for performance achieve higher productivity, profits, and customer service
A SMART goal is specific,
measurable, aggressive, realistic, and time bound
Which of the following statements is correct about culture and the creation of a motivating work environment (select all that apply)?
Chinese employees respond better to very difficult and less specific goals than do Western employees
Countries with higher power distance respond negatively to appraisal systems in which subordinates provide feedback to their supervisors
The paternalistic nature of Mexican companies make methods of increasing employee empowerment difficult to implement.
Piece rate systems
paying employees based on their output
Gainsharing
a company-wide program that rewards employees for performance improvements
Employee recognition programs
Giving employees acknowledgement for their contributions
Profit Sharing
A program in which a percentage of company net revenue are shared with employees
Merit Pay
Giving employees a permanent salary raise based on performance
Which of the following statements are correct about relative ranking systems (select all that apply)?
Relative ranking systems create a culture of competitiveness
Relative ranking systems create a high performance culture
Alarm
Our body reacts to a stressor and initiates a reaction
Resistance
Our body releases cortisol and draws on its reserves of fats and sugars
Exhaustion
Our body depletes its stores of fats and sugars
Disease or death can result when our body is in this stage
While role overload, role conflict, and role ambiguity all impact performance, research has shown that ________ is the strongest predictor of poor performance.
Role ambiguity
Which of the following statements about work-life conflict is correct (select all that apply)?
Individuals that have stress in one area of their life tend to have greater stress on other areas as well
Work-life conflict has increased over time due to the use of technology
Caleb's colleagues describe him as competitive and impatient with a______ personality.
Type A
A work environment that fosters the experience of flow should include
choice, challenge, and competence
Which of the following statements about stress is correct?
Mindfulness-based programs are increasingly being utilized by organizations as a way to help employees combat stress at work.
When a stressor can not be eliminated, organizations need to _____ to help employees cope with stress better.
increase resources
Which of the following statements is correct about stress in the workplace (select all that apply)?
Giving employees control in how they interact with customers can reduce the effects of emotional labor.
Allowing employees the option to telecommute reduces work-life conflict.
Creating trust within an organization can increase employee self-esteem which reduces stress.
Which of the following statement is NOT correct about telecommuting?
Telecommuting can lead to lower stress for all employees
As explained by the Affective Events Theory (AET), job satisfaction is derived from__________and is not always a function of organizational perks.
personality, individual beliefs, and affect driven behaviors
Which of the following statements about emotions is NOT correct?
Individuals feeling positive emotions are more realistic in their evaluation of the environment.
Which of the following statements are correct about emotional labor (select all that apply)?
It can have lasting negative health effects when employees behave in a way that is in contrast with their beliefs.
Providing employees with breaks and more autonomy may lessen the impact of surface acting.
Which of the following statements is correct about work around the world?
Over fifty percent of Americans who work over 50 hours a week do not use their vacation.
Danye lost his job this morning. Which of these reactions would be an example of using psychological coping? Select all that apply.
Realizing he can now find a job that doesn't require as much overtime so he can devote more time to his charity work
Being thankful that his wife has a good job
Put the stages of Hans Selye's General Adaptation Syndrome (GAS) model in order
Alarm
Resistance
Exhaustion
What is the purpose of external communications?
To create a specific message that the receiver will understand and share with others.
Communication performs all of these functions in an organization. Select all correct answers.
Transmitting information
Organizing information
Sharing feelings
Which of the following are examples of nonverbal communication cues (select all that apply)?
Eye-contact
Posture
Space
Touch
Communication experts recommend_______during crucial conversations.
Using "and" instead of "but"
An effective method of crisis communication is
to have the company's highest ranking official communicate the situation.
Cara was off sick for two days. When she returns to work, she has 108 emails, three messages, and two meeting requests. Cara has
information overload
Researchers agree that the grapevine is an______part of organization life, with ____of all organizational communication occurring at the grapevine level.
inevitable, 70%
Promoting yourself through the grapevine at work is really just a form of
gossip
Culture is a shared set of_______and experiences common to people in a specific setting. The setting that creates a culture can be________religious, or professional.
beliefs, geographic
One of the most challenging areas of effective business communication occurs in moments of
crisis management
Encoding is the communication process of
translating an idea into words
What is a primary influence on whether or not a doctor is sued for malpractice?
A warm, personal communication style
What are the three basic types of communication?
Written
Nonverbal
Verbal
Choose the most accurate statement.
Multitasking is really just an illusion because your brain cannot truly handle the processing of that much information at one time.
Filtering is the_______ or ________ of information to manage a person's reactions
distorting, witholding
What is NOT a fundamental factor that affects group cohesion?
Location
What is NOT considered a barrier to being an effective team?
Having a clear starting point
Team norms
are shared expectations concerning behaviors within a group or team
What is the stage, in group evolution, where group members not only get work done but also pay greater attention to how the work is being done?
performing
Cohesion
is the degree of camaraderie within the group where members are attached to each other and act as a singular unit.
Problem Solving Tasks
include coming up with plans for actions and making decisions
Idea Generation Tasks
Includes brainstorming a new direction or creating a new process
Production Taks
Includes actually making something such as a building, product, or marketing plan
Of the 10 team roles, which ones are considered social roles?
Cooperator
Communicator
Calibrator
Virtual Teams
are teams in which the members are not located in the same physical place
Cohesion is _______ advantageous to group performance
not always
Which of these are typical characteristics of collectivist societies? Select all that apply
Feel loyalty is critically important
Value interpersonal relationships over personal achievement
Groupthink
is a group pressure phenomenon to conform that increases the risk of the group making flawed decisions by allowing reductions in mental efficiency, reality testing, and moral judgment.
What is the stage, in group evolution, where the group dissolves once the goal has been achieved, or alternatively, through situations such as organizational restructuring?
Adjourning
Of the 10 team roles, which ones are considered boundary-spanning roles?
Consul
Coordinator
What is created when team members articulate and agree upon the goals, roles, leader, decision-making process, and meeting times for the team?
Team contract
Top management teams
are appointed by the chief executive officer (CEO) and, ideally, reflect the skills and areas that the CEO considers vital for the company.
Why do researchers compare conflict to the common cold?
Everyone knows what it is but understanding the cause is more challenging
What are the different types of conflict (select all that apply)?
Intergroup
Interpersonal
Intrapersonal
Conflict can have positive outcomes one of which is
increased participation and creativity
Which root cause of conflict might predict conflict when two departments report to the same executive?
organizational structure
When might using avoidance as a conflict handling style become a problem?
when there is an important issue
Making concessions is
a demonstration of cooperativeness
During the presentation phase of negotiation, you should
assemble the information you've gathered
Hardball tactics should not be used because
the negotiation is likely not to be the last time you will interact with the other party.
What are common mistakes in negotiating (select all that apply)?
Letting your ego get in the way
getting overly emotional
Some cultures have a preference for _______ rather than overt conflict
harmony
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