If a person scores a 70 on an intelligence test on one day and scores a 110 when retested on another day, you would most likely conclude that this test is
The first step in the test validation process is
According to a survey conducted by the American Management Association, most employers who administer tests to applicants are measuring
As a part of the selection process for a position at UPS, Jack has been asked to lift weights and jump rope. Which of the following is most likely being measured by UPS?
According to experts, most people are hired for their qualifications and fired for their
The Big Five personality dimensions include all of the following except
____ represents a tendency to be sociable, assertive, and active.
The tendency for one to be trusting, compliant, caring and gentle is the personality dimension known as
Which of the following is the most commonly used selection tool?
What is the type of interview which lists the questions ahead of time?
Which of the following is an advantage of using a nondirective format when interviewing job candidates?
Pursues points of interest as they develop
Which of the following statements is representative of what might be asked in a behavioral interview?
" Consider a time when you were faced with an angry client. What did you do to turn the situation around?"
Which of the following statements is representative of what might be asked in a situational interview?
"Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?"
Which of the following questions would most likely be asked during a stress interview?
" I see that you switched colleges four times before finally earning your degree. I think that reflects an inability to make good decisions and remain focused. What do you think?"
Dr.Ross is interviewing for a position as Assistant Professor of Biology. His interview is conducted by a team of other faculty members in the department who interview him simultaneously and then combine their ratings into one score. This is an example of a ____ interview
Which of the following interview formats will most likely result in the highest validity?
In a structured situational interview, interview questions should primarily adress___
How many interviewers usually make up a panel interview?
On Alicias first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefit packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?
Which of the following is most likely NOT one of the goals of a firm's employee orientation program?
assisting new employees in selecting the best labor union
MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for
What is the second step in the ADDIe training process?
Designing the overall training program
What is the final step in the ADDIe training process?
Evaluating the programs successes or failures
___ is a detailed study of the job to determine what specific skills the job requires.
All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT
What methods are used for recruiting and interviewing individuals for sales position?
Which of the following training methods is most frequently used by employers?
Which form of on the job training usually involves having a learner study under the tutelage of a master craftsperson?
The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to
remove any performance deficiencies
SMART goals are best described as
specific, measurable, attainable, relevant and timely
In most organiations, who is primarily responsible for appraising an employees performance?
employees direct supervisor
Which of the following is most likely NOT a role played by the HR department in the performance appraisal process?
conducting appraisals of employees
What is the first step of any performance appraisal?
setting work performance standards
Which of the following is the easiest and most popular technique for appraising employee performance?
Kendra needs to rate five of her subordinates. She makes a chart of all possible pairs of employees for each trait being evaluated. Then, she indicates the better employee of each pair with positive symbol on the chart. Finally, she totals the number of positive symbols for each employee. Which method of performance appraisal has Kendra used?
John, the supervisor of the manufacturing department at a computer firm, is in the process of evaluating his staff's performance. He has determined that 15% of the group will be identified as high performers, 20% as above average performers, 30% as average performers and 20% as below average performers and 15% as poor performers. Which performance appraisal tool has John used?
Which performance appraisal tools require a supervisor to maintain a log of positive and negative examples of subordinates work related behavior?
Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits?
A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem know as ...
The best method for reducing the problems of leniency or strictness or central tendency in performance appraisals is to
impose a performance distribution
As an employer, what is the primary benefit of cutting a high turnover rate ?