Which of the following is not one of the five observed ways in which managerial behavior differs from the classical?

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Measures defined by management and used to internally evaluate thesuccess of a firm's financial, business process, customer, and learningand growth are calledparameters.the balanced scorecard method.BPM.KPIs.benchmarks.

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Which of the following is not one of the five observed ways in which managerial behavior differs?
What are the five classical functions of managers?
Which of the following is not one of the six strategic business objectives of information systems?
Which of the following types of system would you use to manage relationships with your customers?

________ are visual tools for presenting performance data in a BIsystem.

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High-velocity decision making systems are growing rapidly for decisionsclassed asGDSS facilitate the solution of unstructured problems by a set of

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decision makers working together as a group in either the same locationor different locations.

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Which type of decision is deciding whether to introduce a new productline?recurringstructuredunstructuredproceduralnonrecurring

Which of the following is not one of the Simon's four stages of decisionmaking?

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analysisMiddle management face primarily unstructured decisions.

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A structured decision can be made by following a well-defined set ofprocedures. No "feel" or intuition is necessary.

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Mintzberg outlined three categories of managerial roles:interpersonal, informational, and decisional.leading, deciding, and controlling.negotiator, spokesperson, and entrepreneur.cultural, organizational, and technical.operations, management, and executive.

Which of the following is not one of the five observed ways in whichmanagerial behavior differs from the classical description of managers?

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As discussed in the chapter text, the three main reasons thatinvestments in information technology do not always produce positiveresults areorganization, culture, and technology.

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An information system which combines data from internal TPS withinformation from financial systems and external sources to deliverreports such as profit-loss statements and impact analyses, is anexample of

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Question	Answer
Which of the following are most likely to rely primarily on production reports for their decision-making needs?	Operational supervisors
Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.	False
When managers represent their company in the outside world and perform symbolic duties, they are acting in their:	Interpersonal role
ESS:	Have the ability to drill down into lower levels of detail
High-velocity decision making systems are growing rapidly for decisions classed as:	Highly structured
Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level.	False
Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called:	KPIs
KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives.	False
You would use location analytics to determine how best to route your deliveries of products to retail outlets.	True
Big data is commonly used to analyze and predict consumer preferences.	True
A ________ is a BI feature that presents users with an easy-to-understand visual display of performance information	Dashboard
Predictive analytics is used for all of the following except:	Determining the best routes for product delivery
Which of the following is not one of the Simon's four stages of decision making:	Analysis
Behavioral models of management sees managers as being ________ than does the classical model.	More informal
A _______ facilitates the solution to unstructured problems by a set of decision makers working together as a group.	GDSS
MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems.	True
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs:	Middle managers
Which of the following is not an example of a BI predefined production report:	Revenue forecasts
Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.	Operational
Which quality dimension of information is concerned that the data values of an informational source fall within a defined range:	Validity
According to Mintzberg, managers in their informational role act as:	Nerve centers of the organization
The dimension of _________ in information quality describes whether data is available when needed.	Timeliness
Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance:	ESS
A ________ report is produced when a user enters various values in a pivot table to filter data.	Parameterized
_______ are visual tools for presenting performance data in a BI system.	Dashboards and scorecards
Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.	True
Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers:	Managers prefer regular, written reports on firm activities
The ________ phase of decision making finds or recognizes a problem, need, or opportunity	Intelligence
Which of the following BI tools or abilities have been driving the movement toward "smart cities?"	Big data analytics
MIS typically produce:	Fixed, regularly scheduled reports based on data extracted from the organization's TPS
Checking store inventory is an example of a _______ decision.	Structured
The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called:	BPM
The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions.	Filters
When there is no well-understood or agreed-on procedure for making a decision, it is said to be:	Unstructured
The implementation phase of Simon's decision-making model includes choosing among solution alternatives.	False
An information system which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of:	ESS
A well-designed ESS will allow management to:	Track the activities of competitors
DSS are a special category of GIS	False
Middle management face primarily unstructured decisions.	False
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:	MIS
GDSS:	Implement structured methods for organizing and evaluating ideas
A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary.	True
Which of the following statements best describes the term business intelligence:	The infrastructure for collecting and managing business data
The role of liaison falls into which of Mintzberg's managerial classifications?	Interpersonal
All of the following managerial roles can be supported by information systems except:	Entrepreneur
Which quality dimension of information is concerned that the data values of an information source fall within a defined range:	Validity
Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action:	Business case archives
Which type of decision is deciding whether to introduce a new product line:	Unstructured
Which of the following statements best describes the business value of improved decision making:	Improved decision making results in a large monetary. . .
DSS primarily address structured problems.	False
Backward sensitivity analysis software is used for goal seeking.	True
Which of the following is not one of the five classical functions of managers:	Leading
A geographic information system is a decision support system designed specifically to work with spatial information.	True
Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments:	The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers
The leading methodology for understanding the really important information needed by a firm's executives is called the ______ method.	Balanced scorecard
The third stage in Simon's description of decision making is choice.	True
What-if analysis works forward from known or assumed conditions.	True
A pivot table is a:	Spreadsheet tool that displays two or more. . .
As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are:	Information quality, organizational culture, and management filters
The decisions involved in creating and producing a corporate intranet can be classified as _______ decisions.	Semistructured
The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.	True
If you can follow a definite procedure to make a business decision, you are making a ________ decision.	Structured
The role of entrepreneur falls into which of Mintzberg's managerial classifications:	Decisional
Which of the following systems support a manager's role as leader of an organization:	Telepresence systems
Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter:	Organizational environment
A structured decision is repetitive and routine, for which known procedures provide solutions.	True
BI that is designed to determine the most likely effects of changes in the business environment is called:	Predictive analytics
Structured decision making is most prevalent at lower organizational levels.	True

Which of the following is not one of the five observed ways in which managerial behavior differs?

Chapter 12.

What are the five classical functions of managers?

At the most fundamental level, management is a discipline that consists of a set of five general functions: planning, organizing, staffing, leading and controlling. These five functions are part of a body of practices and theories on how to be a successful manager.

Which of the following is not one of the six strategic business objectives of information systems?

The six important business purpose of the information system are; operational excellence, survival, new products and services, improved decision making, customer and supplier intimacy and competitive advantage. The option D. Improved employee morale is not the strategic objective of an information system.

Which of the following types of system would you use to manage relationships with your customers?

Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.

observed ways managerial behavior differs classical

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