Upgrade to remove ads
Only ₩37,125/year
-
Flashcards
-
Learn
-
Test
-
Match
-
Flashcards
-
Learn
-
Test
-
Match
Terms in this set (54)
Substantive modification of any part of an organization is known as
organization change.
Recession is a(n) ____ force for change.
external
The idea that organization
change may have substantial effects extending far beyond the area in which
the change actually takes place relates to one of the integrative management theories presented earlier
in the text. What is that theory?
Systems theor
When Amazon lowered the price of Kindle, Barnes and Noble lowered the price of Nook. This is an
example of a(n) ____ force for change.
external
Human resources is trying to keep a good legal counselor. The lawyer wants a flexible work schedule.
HR recommends working remotely one day a week. This is a(n) ____ force for change.
internal
Unions negotiating for higher wages is a(n) ____ force for change.
external
Ford started offering driving sessions to Vietnamese customers. This is an example of ____ change.
planned
What stage of the Lewin model of organization change is exemplified by managers letting people who
will be affected by an impending change know the reasons for the change?
Unfreezing
RIM knows there are less apps for Blackberry than there are
for Apple, Android phones. RIM wants to
close the gap by 10% in one year. RIM is in which step in the change process?
Establishment of goals for the change
General Motors filed documents with the SEC to approve an IPO of shares. The shares were to be used
to pay the US government for money spent rescuing the car company. Filing the documents was part
of which step in the change process?
Selection of appropriate change technique
According to the Lewin model, building a new plant in Texas is an example of which step in the
change process?
Implementing the change
An organization's workforce has been reduced, and top management then promises the union that there
will be no more layoffs in the next year. In the Lewin model, this is an example of which step in the
change process?
Refreezing
Which of the following correctly represents the time order of the steps in the comprehensive model to
change that is presented in your text?
Recognizing the need, setting goals, diagnosing causes, selecting a change technique,
implementing the change, and evaluating the results
The manager's role as monitor is essential to which step in the comprehensive approach to change?
Recognizing the need for change
Which of the following might be a goal for change for an organization?
To increase sales by 5%
b. To open a new plant
c. To identify a merger opportunity
d. To improve customer satisfaction
e.
All of these.
E
Which of the following exemplifies the first step in the comprehensive organization change model
described in the text?
Noticing that the pension fund has less cash in it than needed to provide the guaranteed
employee benefits
In general, the most common cause of worker resistance to change is
uncertainty.
Desiree is reluctant to accept a new job offer because there are so many unknowns. According to the
text, the most likely reason for such employee resistance to change is
uncertainty.
Which of the following is NOT a reason why employees are resistant to change?
Risk propensity
Which of the following is an explanation of the resistance to change that a worker might feel because
the worker disagrees with management that the type of change selected will be best for the
organization in the long-run?
Different perceptions
Andrea has worked in the marketing department for 27 years. She knows the history and successes of
the office better than any other employee. When change is suggested, she is reluctant because she
remembers accomplishments related to the current way of doing things. As a result of ____, she is
resistant to change.
different perceptions
When the CEO wanted to move HR to the suburbs the HR director perceived she would get less face
time with her boss. As a result of ____, the director was resistant to the change.
threatened self-interest
After the 2006 Congressional elections, President Bush announced a troop increase in Iraq in an
attempt to speed up withdrawal. His plan encountered strong resistance. The Administration used ____
to try to change the minds of their opposition.
education and communication
Rajan is trying to adopt more automated equipment in his soda bottling facility, and workers are
resisting the change. When Rajan decides to hold a meeting to explain to workers how the change will
be beneficial to them, he is using ____ as a means of overcoming resistance to change.
education
Studies of the organization change process found that participation
increases productivity and cooperation.
In most change situations, there are factors that will make the job of change more difficult and others
that seem to ease the change process. The process by which the manager identifies and then eliminates
as many of the forces against change as possible is called
force-field analysis.
A force-field analysis identifies
factors that facilitate and hinder organization change.
Siemens communications department started working remotely one day a week. It was a change in
design.
Adopting computers in offices is the technology and operations area of organizational change.
However creating a new computing department to support use of the new computer system is part of
the ____ area of change.
structure and design
Which of the following is an example of an organization's change in technology and operations?
Adoption of automated information systems
When organizational change involves planned alteration of the work processes or work activities, the
change primarily involves the area of
technology and operations.
Which of the following represents organization change by means of change in technology/operations?
Upgrading the management information system
The process used by an organization to transform inputs into outputs is known as
technology.
Reengineering involves
radical redesign.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 134
b. cost.
c. all aspects of a business.
d. time.
e. All of these.
E
Reengineering is needed when an organization
experiences entropy.
The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction,
service delivery, or reduction in order-processing time is known as
reengineering.
The normal process within an organization that leads to a system decline is known as
entropy.
In the reengineering process, the first step is setting goals and developing a strategy. The second step is
emphasizing top management's commitment to reengineering.
GE determined it could better service its customers by implementing a quality initiative called six-
sigma. Its first step is this process would be to
develop goals and a strategy for this reengineering.
The steps in the reengineering process do NOT involve
changing the firm's competitors.
The steps in the reengineering process involve
developing goals and a strategy for reengineering.
b. creating a sense of urgency.
c. re-creating the organization.
d. using top management to play a major role in the effort.
e. All of
these.
E
J&J executives did an off-site where they cleaned a park. Which OD technique was J&J using?
Team building
The members of the various boards of a church gathered information about the church in several ways:
conducting surveys, holding meetings, interviewing church staff, and examining minutes of past
church meetings. This is an example of the OD intervention technique known as
diagnostic activities.
Which of the following is a possible diagnostic activity within organization development?
Questionnaires
b. Attitude surveys
c. Archival data
d. Conversations with managers
e. All of these.
ANS: E
Boeing has internal consultants who help executives learn about how others see them and improve
performance for the future. Boeing is using the OD technique
coaching and counseling.
Human resources at Pfizer helps identify top performers who are eligible for a special program that
helps them set goals and map their future career. Pfizer is using the OD technique
life and career planning.
The first stage of the organizational innovation process is
developing.
The introduction of BlackBerry Torch featured the new BlackBerry 6 operating system. RIM, maker
of BlackBerry was in the ____ phase of the innovation process.
launch
During which phase of the organizational innovation process do most organizations have access to an
innovation and apply it in the same way?
Maturity
The Kindle was the first eReader. It was a(n) ____ innovation.
radical
Ford wanted to expand in the Vietnam market where motor bikes are the primary form of
transportation. Ford started offering drivers training sessions to establish a reputation for safety and
quality. This is a ____ innovation.
process
Broadcasters and musicians are pushing Congress to require cell phone makers to include FM radio
capability. If the cell phones change it would be a ____ innovation.
product
A firm's reward system
intrapreneurship.
A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes
committed to it. This manager helps the inventor overcome resistance to change and convinces others
to take the innovation seriously.
product champion
Sets with similar termsMGMT 309 CH. 12: Managing Organization Change and…
72 terms
rriel2
Change Management
32 terms
Medina_B_
Chapter 18: Organizational Change and Development
27 terms
jessica_dal
MGMT Chapter 7
63 terms
macklight
Sets found in the same folderManangement Midterm Chapter 2
98 terms
Natalie_Martin7
Ch 5
55 terms
Natalie_Martin7
Management Midterm Chapter 6
92 terms
Natalie_Martin7
Management Midterm Chapter 8
94 terms
Natalie_Martin7
Other sets by this creatorFINA Ch 6
18 terms
Natalie_Martin7
Management Midterm Chapter 4
75 terms
Natalie_Martin7
Ch 3
55 terms
Natalie_Martin7
Test 1
55 terms
Natalie_Martin7
Other Quizlet setsAP Psych: Chapter 2 MC Review
24 terms
AustinTJ15
Захар Беркут
64 terms
nasstionaaa
Patho Exam 2
140 terms
dakota_bain1
Related questionsQUESTION
Mail checks to suppliers and deliver checks to employees.
6 answers
QUESTION
What is NOT an example of an output according to a business process?
3 answers
QUESTION
Fresh farms Inc., Is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20% to help them cut costs. This is an example of?
2 answers
QUESTION
The evaluation team should be made up of
3 answers