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What is call scripting quizlet?
call scripting systems. gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
What is selling additional products or services to an existing customer?
Cross-selling is the practice of marketing additional products to existing customers, often practiced in the financial services industry.
What automatically tracks all the steps in the sales process?
An SFA, typically a part of a company's CRM system, is a system that automatically records all the stages in a sales process. SFA includes a contact management system which tracks all contact that has been made with a given customer, the purpose of the contact, and any follow up that may be needed.
What maintains customer contact information and identifies prospective customers for future sales?
a sales and operational CRM technology; maintains customer contact information and identifies prospective customers for future sales, using tools such as organizational charts, detailed customer notes, and supplemental sales information.