-Total quality management attempts to involve everyone in an organization in the effort to achieve quality.
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-There is a positive link between quality and productivity.
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-The term "quality at the source" refers primarily to the practice of requiring each of our vendors to provide quality parts and materials.
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-ISO standards aid in transferring technology to developing countries.
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-TQM is not just a collection of techniques. It is rather a whole new attitude toward quality.
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-The PDSA cycles is also referred to as the Baldrige Wheel.
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-When problems arise in a total quality managed organization, it is important to assign blame and punish the worker responsible for causing the problem.
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-ISO standards apply only to manufacturing organizations.
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-One of the major obstacles to implementing TQM is the emphasis on long-term financial results.
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-One criticism of total quality management is that it may produce blind pursuit of quality to the neglect of other priority considerations.
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-Process mapping is part of process improvement.
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-Total quality management is a collection of techniques, such as quality control charts, ISO 9000, and quality function deployment.
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-A tool that is not used for quality is ___.A. FlowchartB. HistogramC. Parato AnalysisD. RedesignE. Check sheets*D. Redesign
-The four dimensions of quality that are sometimes used to determine fitness for use of aproduct are ___.
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-A tool used to organize data into logical categories is called a(n) ___.
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