1
The first step in the strategic brand management process is ________.
A) measuring consumer brand loyalty
B) identifying and establishing brand positioning
C) planning and implementing brand marketing
D) measuring and interpreting brand performance
E) growing and sustaining brand value
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2
The American Marketing Association defines a ________ as "a name, term, sign, symbol, or design, or a
combination of them, intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors."
A) copyright
B) trademark
C) slogan
D) brand
E) logo
Page: 241
3
Branding is ________.
A) all about creating unanimity between products
B) the process of performing market research and selling products or services to customers
C) endowing products and services with the power of a
brand
D) the process of comparing competing brands available in the market
E) use of online interactive media to promote products and brands
Page: 243
4
Brand ________ is the added value endowed to products and services.
A) loyalty
B) equity
C) preference
D) identity
E) licensing
Page: 243
5
________ is the differential effect that brand knowledge has on consumer response to the marketing
of that brand.
A) Mission-driven brand equity
B) Customer-based brand equity
C) Product-driven brand equity
D) Service-driven brand equity
E) Function-based brand equity
Page: 244
6
________ is the differential effect that brand knowledge has on consumer response to the marketing of that brand.
A) Mission-driven brand equity
B) Customer-based brand equity
C) Product-driven brand equity
D) Service-driven brand equity
E) Function-based brand equity
Page: 244
7
When a consumer expresses thoughts, feelings, images, experiences, and beliefs associated with the brand, the consumer is expressing ________.
A) brand knowledge
B) ethnocentric bias
C) self-serving bias
D) cognitive dissonance
E) brand identity
Page: 244
8
The challenge for marketers in building a strong brand is ________.
A) ensuring that
customers have the right type of experiences with their products and marketing programs to create the desired brand knowledge
B) pricing the product at a point that maximizes sales volume
C) minimizing the number of people to whom the product is targeted in order to provide consumers with a personalized experience
D) minimizing the impact of customer brand equity
E) avoiding the usage of an established brand to introduce a new product in the market
Page: 244
9
Which of the following is a marketing advantage of strong brands?
A) no vulnerability to marketing crises
B) more elastic consumer response to price increases
C) guaranteed profits
D) additional brand extension opportunities
E) more inelastic consumer response to price decreases
Page: 244
10
When a marketer expresses his or her vision of what the brand must be and do for consumers, they are expressing what is called
________.
A) a brand promise
B) a brand personality
C) a brand identity
D) a brand position
E) a brand revitalization
Page: 245
11
Identify the four pillars of brand equity, according to brand asset valuator model.
A) relevance, performance, bonding, and advantage
B) presence, performance, advantage, and bonding
C) energized differentiation, relevance, esteem, and knowledge
D) brand salience, brand feelings, brand imagery,
and brand performance
E) energized differentiation, esteem, brand feelings, and brand salience
Page: 245
12
Christian Louboutin is a footwear designer who launched his line of high-end women's shoes in France in 1991. Since 1992, his designs have incorporated the shiny, red-lacquered soles that have become his signature. These red-lacquered soles and high stilettos of Louboutin distinguish him from other designer shoe brands. In accordance with the
brand asset valuator model, which of the following components of brand equity has Louboutin fulfilled in the given scenario?
A) energized differentiation
B) relevance
C) esteem
D) knowledge
E) advantage
Page: 245
13
Christian Louboutin is a footwear designer who launched his line of high-end women's shoes in France in 1991. The brand caters to an elite clientele whose satisfaction with the brand has always been evident. Apart from being
high-end, Louboutin footwear signifies power in elite social circles. Celebrities are often seen sporting "Loubs" at special occasions, such as movie premieres. This has resulted in people associating Louboutin footwear with class and power. In accordance with the brand asset valuator model, which of the following components of brand equity has Louboutin fulfilled in the given scenario?
A) knowledge
B) energized differentiation
C) esteem
D) advantage
E) presence
Page: 245
14
According to the brand asset valuator model, which of the components of brand equity measures how aware and familiar consumers are with the brand?
A) esteem
B) energized differentiation
C) relevance
D) knowledge
E) presence
Page: 245
15
According to the brand asset valuator model, which of the components of brand equity measures the breadth of a brand's appeal?
A) differentiation
B) relevance
C)
esteem
D) knowledge
E) value
Page: 245
16
According to brand asset valuator model, energized differentiation and relevance, the two pillars of brand equity combine to determine what is called brand ________.
A) position
B) image
C) depth
D) knowledge
E) strength
Page: 245
17
According to brand asset valuator model, esteem and knowledge, the two pillars of brand equity together create
________, a "report card" on past performance and a current indicator of current value.
A) brand stature
B) brand parity
C) brand strength
D) brand personality
E) brand architecture
Page: 245
18
According to the brand asset valuator model, strong new brands show ________.
A) higher levels of esteem and knowledge than relevance, whereas both differentiation and energy are lower still
B) higher levels of differentiation and energy than
relevance, whereas both esteem and knowledge are lower still
C) high knowledge—evidence of past performance—a lower level of esteem, and even lower relevance, energy, and differentiation
D) high levels on energy, differentiation, relevance, knowledge, and esteem
E) low levels on energy, differentiation, relevance, knowledge, and esteem
Page: 245
19
According to brand asset valuator model, leadership brands show ________.
A) high levels of
energy, differentiation, relevance, knowledge, and esteem
B) higher levels of esteem and knowledge than relevance, whereas both differentiation and energy are
lower still
C) higher levels of differentiation and energy than relevance, whereas both esteem and knowledge are
lower still
D) low levels on energy, differentiation, relevance, knowledge, and esteem
E) high knowledge—evidence of past performance—a lower level of esteem, and even lower relevance, energy, and
differentiation
Page: 245
20
According to brand asset valuator model, declining brands show ________.
A) higher levels of esteem and knowledge than relevance, whereas both differentiation and energy are
lower still
B) high relevance—appropriateness of brand's appeal—a lower level of energy and differentiation, and even lower knowledge
C) high levels on energy, differentiation, relevance, knowledge, and esteem
D) higher levels of
differentiation and energy than relevance, whereas both esteem and knowledge are
lower still
E) high knowledge—evidence of past performance—a lower level of esteem, and even lower
relevance, energy, and differentiation
Page: 245
21
According to Young and Rubicam's brand asset valuator, a brand's ________ measures how well the brand is regarded and respected.
A) differentiation
B) energy
C) relevance
D) esteem
E) knowledge
Page: 245
22
Aromas Inc., introduced a new line of shower gels. To analyze consumer reaction, the company interviewed people who bought them. When Sarah was asked why she had chosen the new shower gel, she said she bought it because a friend recommended it. Sarah is at which level of the brand dynamics pyramid?
A) presence
B) bonding
C) relevance
D) performance
E) advantage
Page: 246
23
If a consumer,
trying to decide between alternatives, believes that a particular brand delivers acceptable product performance and can be short listed, she is in the ________ level of the brand dynamics pyramid.
A) presence
B) relevance
C) performance
D) advantage
E) bonding
Page: 246
24
Which of the following levels of the brand dynamics pyramid pertains to consumer's needs?
A) advantage
B) relevance
C) bonding
D) performance
E) presence
Page: 246
25
A consumer who expresses rational and emotional attachments to the brand to the exclusion of most
other brands has reached the ________ level in the brand dynamics pyramid.
A) advantage
B) relevance
C) presence
D) performance
E) bonding
Page: 246
26
According to the BRANDZ model of brand strength, brand building involves people progressing through a sequential series of steps. Which
of these steps would address the question "Do I know about this brand?"
A) relevance
B) presence
C) performance
D) advantage
E) bonding
Page: 247
27
According to the BRANDZ model of brand strength, brand building involves people progressing through a sequential series of steps. Which of these steps would address or answer the question "Does this brand offer something better than the others?"
A) performance
B) presence
C)
advantage
D) bonding
E) relevance
Page: 247
28
According to the BRANDZ model of brand strength, brand building involves people progressing through a sequential series of steps. Which of these steps would address or answer the question "Can this brand deliver?"
A) performance
B) bonding
C) advantage
D) relevance
E) presence
Page: 247
29
According to the BRANDZ model of brand strength,
brand building involves people progressing through a sequential series of steps. Which of these steps would address or answer the question "Does this brand offer me something?"
A) advantage
B) presence
C) relevance
D) bonding
E) performance
Page: 247
30
According to the BRANDZ model of brand strength, brand building involves people progressing through a sequential series of steps. Which of these steps convey the message " Nothing else
beats this brand"?
A) bonding
B) relevance
C) advantage
D) performance
E) presence
Page: 247
31
Brand salience ________.
A) is customers' emotional responses and reactions with respect to the brand
B) is how often and how easily customers think of the brand under various purchase or consumption situations
C) is how well the product or service meets customers' functional needs
D) describes the extrinsic properties of the
product or service, including the ways in which the brand attempts to meet customers' psychological or social needs
E) describes the relationship customers have with the brand and the extent to which they feel they're "in sync" with it
Page: 248
32
With respect to the "six brand building blocks," ________ signifies how well the product or service meets customers' functional needs.
A) brand judgment
B) brand imagery
C) brand salience
D)
brand performance
E) brand resonance
Page: 248
33
With respect to the "six brand building blocks," ________ describes the extrinsic properties of the product or service, including the ways in which the brand attempts to meet customers' psychological or social needs.
A) brand imagery
B) brand judgment
C) brand resonance
D) brand salience
E) brand performance
Page: 248
34
With respect to the
"six brand building blocks," ________ focuses on customers' own personal opinions and evaluations.
A) brand salience
B) brand performance
C) brand imagery
D) brand judgment
E) brand resonance
Page: 249
35
With respect to the brand building pyramid, at which of the following "building block levels" would we expect the consumer to develop an intense, active loyalty?
A) salience
B) imagery
C) feelings
D) judgments
E)
resonance
Page: 249
36
With respect to the brand building pyramid, at which of the following "building block levels" would we expect the consumer to develop positive and accessible reactions?
A) resonance
B) salience
C) imagery
D) performance
E) feelings
Page: 249
37
With respect to the "six brand building blocks," ________ describes the relationship customers have with the brand and the extent
to which they feel they're "in sync" with it.
A) brand imagery
B) brand judgment
C) brand resonance
D) brand salience
E) brand performance
Page: 249
38
With respect to the "six brand building blocks," ________ are customers' emotional responses and reactions with respect to the brand.
A) brand imagery statements
B) brand judgments
C) brand performances
D) brand feelings
E) brand resonances
Page: 249
39
Which of the following "building block levels" corresponds to the branding objectives of points-of-parity and difference?
A) performance and imagery
B) judgment and feelings
C) resonance and salience
D) imagery and judgment
E) salience and feelings
Page: 249
40
With respect to the brand building pyramid, the branding objective of developing deep, broad brand awareness corresponds to which of the following "building
block levels"?
A) resonance
B) imagery
C) performance
D) salience
E) judgment
Page: 249
41
From a marketing management perspective, there are three main sets of brand equity drivers. Which of these drivers was most applicable when McDonald's decided to use the "golden arches" and Ronald McDonald as symbols of their brand?
A) the product and all accompanying marketing activities and supporting marketing programs
B) the service and
all accompanying marketing activities and programs
C) the initial choices for the brand elements or identities making up the brand
D) associations indirectly transferred to the brand by linking it to some other entity
E) the profitability associated with brand development
Page: 249
42
Red Bull enlisted college students as "Red Bull student brand managers" to distribute samples, research drinking trends, design on-campus product promotion
activities, and write stories for student newspapers. From a marketing management perspective, which of the following brand equity drivers is most applicable in the given scenario?
A) the profitability associated with brand development
B) associations indirectly transferred to the brand by linking it to a person
C) the product and all accompanying marketing activities and supporting marketing programs
D) the initial choices for the brand elements or identities making up the
brand
E) associations indirectly transferred to the brand by linking it to a place
Page: 250
43
The brand name of New Zealand vodka 42BELOW refers to both a latitude that runs through New Zealand and the percentage of its alcohol content. From a marketing management perspective, which of
the brand equity drivers is most applicable in the given scenario?
A) the associations indirectly transferred to the brand by linking it to a place or
thing
B) the product and all accompanying marketing activities and supporting marketing programs
C) the initial choices for the brand elements or identities making up the brand
D) the profitability associated with brand development
E) the service and all accompanying marketing activities and programs
Page: 250
44
________ are devices that can be trademarked and serve to identify and differentiate the brand.
A) Brand elements
B) Brand
value propositions
C) Brand perceptions
D) Brand images
E) Brand extensions
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45
If a brand element can be used to introduce new products in the same or different categories, the brand element is said to be ________.
A) memorable
B) meaningful
C) likeable
D) transferable
E) adaptable
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46
If consumers can easily recall and recognize a brand element, the brand
element is said to be ________.
A) meaningful
B) protectable
C) adaptable
D) transferable
E) memorable
Page: 250
47
Which of the following is a defensive criterion for choosing brand elements?
A) adaptable
B) memorable
C) meaningful
D) likeable
E) significance
Page: 250
48
With respect to powerful brand elements, ________ is an extremely efficient means to build brand equity. This
element functions as a useful "hook" or "handle" to help consumers grasp what the brand is and what makes it special.
A) the tangibility of a product
B) a product's shape
C) a slogan
D) a patent
E) a copyright
Page: 251
49
A ________ can be defined as any information-bearing experience a customer or prospect has with the brand, the product category, or the market that relates to the marketer's product or service.
A) brand value
B) brand personality
C) brand trait
D) brand character
E) brand contact
Page: 251
50
The traditional "marketing-mix" concept and the notion of the "four Ps" may not adequately describe modern marketing programs. ________ is about mixing and matching marketing activities to maximize their individual and collective effects.
A) Personalized marketing
B) Mass customization
C) Globalized marketing
D) Relationship marketing
E)
Integrated marketing
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51
Brand equity can be built by ________, which create(s) equity by linking the brand to other information in memory that conveys meaning to customers.
A) internal marketing
B) brand transferability
C) secondary associations
D) customer alignment
E) brand auditing
Page: 252
52
Mark feels that Shell delivers on its promises to supply the best gasoline possible to
the public. His experiences with Shell have always been good resulting in positive brand contact. Mark is most likely experiencing ________.
A) brand alliance
B) brand essence
C) brand harmonization
D) brand parity
E) brand bonding
Page: 253
53
________ consists of activities and processes that help inform and inspire employees about brands.
A) Internal branding
B) Personal branding
C) Individual branding
D) External
branding
E) Co-branding
Page: 253
54
AT&T's business campaign not only helped to change public perceptions of the company, it also signaled to employees that AT&T was determined to be a leader in telecommunication services. Which principle of internal branding does this example portray?
A) choosing the right moment to capture employees' attention and imagination
B) furnishing energizing and informative internal communication
C)
bringing the brand alive for employees
D) linking internal and external marketing
E) understanding how brand communities work
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55
A ________ is a specialized group of consumers and employees whose identification and activities focus around the brand.
A) brand community
B) brand channel
C) brand association
D) brand personality
E) brand cluster
Page: 253
56
Which of the following value
creation processes means sharing the brand "good news" and inspiring others to use the brand?
A) staking
B) badging
C) evangelizing
D) justifying
E) milestoning
Page: 254
57
Which of the following value creation processes means detailing the brand relationship journey in a
narrative way, often anchored by and peppered with milestones?
A) documenting
B) milestoning
C) badging
D) evangelizing
E) staking
Page: 254
58
Which of the following value creation processes means translating milestones into symbols and artifacts?
A) staking
B) evangelizing
C) milestoning
D) badging
E) documenting
Page: 254
59
A structured approach to assessing the sources and outcomes of brand equity and the manner in which marketing activities create the financial worth of the brand is called ________.
A) the brand value chain
B) the
brand portfolio
C) the brand life cycle
D) brand partitioning
E) brand positioning
Page: 255
60
Competitive superiority and channel support are factors that influence the ________ of the brand value chain.
A) program multiplier
B) customer multiplier
C) brand multiplier
D) profit multiplier
E) market multiplier
Page: 255- 256
61
Clarity, relevance, distinctiveness, and consistency
are factors that influence the ________ of the brand
value chain.
A) program multiplier
B) brand multiplier
C) market multiplier
D) customer multiplier
E) profit multiplier
Page: 255- 256
62
________ are a means of understanding where, how much, and in what ways brand value is being created to facilitate day-to-day decision making.
A) Internal marketing campaigns
B) Brand portfolio audits
C) Brand value chains
D)
Sales cycles
E) Brand-tracking studies
Page: 256
63
________ is the job of estimating the total financial worth of the brand.
A) Brand tracking
B) Brand auditing
C) Brand equity
D) Brand valuation
E) Brand harmonization
Page: 256
64
Apple's ipod shuffle is an example of ________.
A) a sub-brand
B) a parent brand
C) family brand
D) a brand mix
E) an umbrella brand
Page: 260
65
When a firm uses an established brand to introduce a new product, it is called a ________.
A) brand harmonization
B) brand valuation
C) brand extension
D) brand positioning
E) brand parity
Page: 260
66
A parent brand that is associated with multiple products through brand extensions is also called a(n)________.
A) category brand
B) subbrand
C) extension brand
D) family
brand
E) line brand
Page: 260
67
The introduction of diet coke by the Coca Cola Company is an example of ________.
A) line extension
B) brand harmonization
C) category extension
D) brand dilution
E) co-branding
Page: 260-261
68
A ________ consists of all productsoriginal as well as line and category extensionssold under a particular brand.
A) brand line
B) cobrand
C) generic
brand
D) licensed product
E) subbrand
Page: 261
69
A major advantage of a ________ strategy is that the company does not tie its reputation to the product.
A) blanket family name
B) licensing
C) separate family brand name
D) category extension
E) brand revitalization
Page: 261
70
Starbucks introduced ice creams in the same flavors as the frappucinos it sold in its coffee shops. This is
an example of ________.
A) brand dilution
B) cobranding
C) brand variants
D) category extension
E) brand harmonization
Page: 261
71
A ________ is a set of all brand lines that a particular seller makes.
A) brand platform
B) brand image
C) cobrand
D) brand extension
E) brand mix
Page: 261
72
A ________ is the set of all brands and brand lines a particular firm offers for sale to buyers
in a particular category.
A) brand architecture
B) brand position
C) brand portfolio
D) brand extension
E) brand image
Page: 262
73
The hallmark of an optimal brand portfolio is ________.
A) the ability of each brand to maximize equity in combination with all the other brands in it
B) the ability of each brand to maximize its individual equity in isolation
C) maximum brand overlap
D) the eventual reduction of brand
differentiation to create a unified brand appearance
E) maximum internal competition within the firm
Page: 263
74
________ brands are positioned with respect to competitors' brands so that more important (and more profitable) flagship brands can retain their desired positioning.
A) Flanker
B) Attacker
C) Defender
D) Cash cow
E) Simulation
Page: 263
75
Two advantages of ________ are that they
can facilitate new-product acceptance and provide positive feedback to the parent brand and company.
A) product licensing
B) brand extensions
C) brand architecture
D) brand audits
E) brand dilutions
Page: 264
76
According to Ries and Trout, Cadbury suffered from ________ when the company allowed its brand to become diluted by putting their name on such variants as mashed potatoes, powdered milk, and soups, apart from chocolates and
candies.
A) liquidity trap
B) cognitive dissonance
C) branding fallout
D) cannibalization
E) line-extension trap
Page: 265
77
Even if sales of a brand extension are high and meet targets, the revenue may be coming from consumers switching to the extension from existing parent-brand offeringsin effect ________ the parent brand.
A) diluting
B) cannibalizing
C) reinforcing
D) eroding
E) revamping
Page: 265
78
In its focus on bottom-line financial value, the ________ approach often overlooks the "option value" of brands and their potential to affect future revenues and costs.
A) brand equity
B) brand value chain
C) customer tracking
D) customer equity
E) brand extension
Page: 268
79
Consumers may evaluate identical products differently depending on how they are branded.
Page: 242
80
Physical goods, services, and stores can be branded, but ideas and people cannot.
Page: 243
81
One of the advantages of having a strong brand is the ability to have a more elastic consumer response to price decreases of the brand.
Page: 244
82
Brand equity arises from unanimity in consumer response.
Page: 244
83
The quantity, rather than quality, of a marketer's investment in brand building is the critical factor in building brand equity.
Page: 245
84
According to brand asset valuator (BAV) model, knowledge is one of the key components of brand equity.
Page: 245
85
According to the BRANDZ model, "Bonded" consumers at the lower levels of the pyramid build stronger relationships with and spend more on the brand than those at the top.
Page: 246
86
Under the BRANDZ model of brand strength, customers who are bonded to the brand believe "nothing else beats it."
Page: 247
87
Brand salience describes the extrinsic properties of the product or service, including the ways in which the brand attempts to meet customers' psychological or social needs.
Page: 248
88
Brand imagery is a consumer's emotional response and reaction with respect to the brand.
Page: 248
89
One of the selection criteria for creating a successful brand element is that it should be protectable.
Page: 250
90
If a brand element has the characteristic of being memorable, the brand is credible and suggestive of the type of person who might use the brand.
Page: 250
91
Brands are built only by advertising.
Page: 251
92
To achieve integrated marketing, marketers need a variety of different marketing activities that consistently reinforce the brand promise.
Page: 251
93
Brand equity can be built by linking the brand to sources, such as channels of distribution as well as to
other brands.
Page: 252
94
The brand promise will not be delivered unless everyone in the company lives the brand.
Page: 253
95
Modifying a brand to suit group-level or individual needs is called staking.
Page: 254
96
A brand community can be a constant source of inspiration and feedback for product improvements or innovations.
Page: 254
97
The indirect approach to assessing brand equity assesses the actual impact of brand knowledge on consumer response to different aspects of marketing.
Page: 255
98
Spending on product research, development, and design constitutes investment in the brand value development process.
Page: 255
99
The brand audit can be used to set strategic direction for the brand.
Page: 256
100
Brand equity is essentially the same as brand valuation.
Page: 256
101
When change is necessary, marketers should vigorously preserve and defend sources of brand equity.
Page: 258
102
An important part of reinforcing brands is providing uniform and unchanging marketing support.
Page: 258
103
When a parent brand covers a new product within a product category it currently serves, it is called a line extension.
Page: 260
104
A firm's branding strategy is also called the brand architecture.
Page: 260
105
When Honda expanded its brand into such areas as automobiles, snowblowers, and marine engines, it was pursuing a strategy called line extension.
Page: 261
106
Increasing shelf presence and retailer dependence in the store is one of the reasons for introducing
multiple brands in a category.
Page: 262
107
Flankers are brands that may be kept around despite dwindling sales because they manage to maintain their profitability with virtually no marketing support.
Page: 263
108
The role of a relatively high-priced brand in the portfolio is often to attract customers to the brand franchise or to "build traffic".
Page: 263
109
Brand extensions can reduce the costs of introductory launch campaigns and make it easier to convince retailers to stock and promote a new product.
Page: 264
110
Brand differentiation occurs when consumers no longer associate a brand with a specific product or highly similar products and start thinking less of the brand.
Page: 265
111
Intrabrand shifts in a company's sales are always undesirable.
Page: 265
112
Marketers must judge each potential brand extension by how effectively it leverages existing brand equity from the parent brand, as well as how effectively, in turn, it contributes to the parent brand's equity.
Page: 265
113
Research indicates that high-quality brands stretch farther than average-quality brands, although both types of brands have boundaries.
Page: 266
114
A brand that is seen as prototypical of a product category is easy to extend outside the category.
Page: 266
115
A successful extension cannot only contribute to the parent brand image but also enable a brand to be extended even farther.
Page: 266
116
The most effective advertising strategy for an extension emphasizes the parent brand.
Page: 267
117
Customer lifetime value is affected by revenue and by the costs of customer acquisition, retention, and cross-selling.
Page: 268
118
Both brand equity and customer equity emphasize the importance of customer loyalty and the notion that we create value by having as many customers as possible pay as high a price as possible.
Page: 268