What term is used to describe the permanent change that results when an employees experience increases a knowledge or skill quizlet?

1. Self-efficacy influences the activities and goals that individuals choose for themselves
-Employees learn what they think they are able to learn

2. Self-Efficacy affects learning by influencing the effort that individuals exert on the job
-If you believe in yourself, you'll work harder to learn new things
-If you don't believe in yourself, you won't work as hard to learn new things, because you think working hard won't pay off

3. Self-Efficacy affects the persistence with which a person tries to master new and sometimes difficult tasks
-If you believe in yourself, you will persevere through hard times; if you don't believe in yourself, you'll give up when things get hard

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When a situation arises that is new, complex, and not recognized, it calls for a non-programmed decision on the part of the employee.

The rational decision-making model offers a step-by-step approach to making decisions that maximize outcomes by examining all available alternatives.Assumes that the problem to solve is clear and definite, that all people are completely rational and that there is perfect information available.

Decision Making Problems:

Limited Information Leading to...
bounded rationality. Bounded rationality is the notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision. this leads to two problems. 1) People have to filter and simplify information to make sense of their complex environment. This simplification leads them to miss information. 2) People cannot possibly consider every single alternative when making a decision. So they satisfice. Satisficing results when decision makers select the first acceptable alternative considered.

FAULTY PERCEPTIONS. Perception is the process of selecting, organizing, storing, and retrieving information about the environment. Although perceptions can be very useful, because they help us to make sense of the environment around us, they can often become distorted versions of reality. Perceptions can be dangerous in decision making, because we tend to make assumptions or evaluations on the basis of them.

FAULTY ATTRIBUTIONS. Another category of decision-making problems centers on how we explain the actions and events that occur around us. Research on attributions suggests that when people witness a behavior or outcome, they make a judgment about whether it was internally or externally caused.

ESCALATION OF COMMITMENT. refers to the decision to continue to follow a failing course of action.

What term is used to describe the permanent change that results when an employee's experience increases a knowledge or skill quizlet?

Learning is a relatively permanent change in an employee's knowledge or skill that results from experience. Decision making refers to the process of generating and choosing from a set of alternatives to solve a problem.

What type of knowledge can employees gain as they learn and build expertise?

Employees gain both explicit and tacit knowledge as they build expertise. Explicit knowledge is easily communicated and available to everyone. Tacit knowledge, however, is something employees can learn only through experience.

What term refers to the tendency of decision makers to estimate the probability of something happening by how easily they can recall those events multiple choice question?

The availability heuristic describes our tendency to use information that comes to mind quickly and easily when making decisions about the future.

What name is given to process through which we determine the cause of our behavior and that of other people quizlet?

Attribution theory explains how we pinpoint the causes of our own behavior (and performance) and that of others. Individuals tend to make internal attributions for their own successes and external attributions for their own failures.