The five major categories of tasks performed by an administrative medical assistant are: Show front desk, scheduling, janitorial duties, answering phones, sorting incoming mail Recommended textbook solutionsSocial Psychology10th EditionElliot Aronson, Robin M. Akert, Samuel R. Sommers, Timothy D. Wilson 525 solutions
Operations Management: Sustainability and Supply Chain Management12th EditionBarry Render, Chuck Munson, Jay Heizer 1,698 solutions
Anderson's Business Law and the Legal Environment, Comprehensive Volume23rd EditionDavid Twomey, Marianne Jennings, Stephanie Greene 369 solutions Operations Management: Sustainability and Supply Chain Management12th EditionBarry Render, Chuck Munson, Jay Heizer 1,698 solutions Process mail, make copies, schedule appointments, prepare correspondence, handle telephone - patient triage calls, complete insurance forms, handle accounting/billing information, and greet patients and bring them into examination rooms. Obtain initial patient intake information, prepare educational information for patients, medical file maintenance, ordering supplies, calling in prescriptions, arrange medical examining room instruments and equipment, purchase and maintain suppies and equipment, and keep waiting and examining rooms neat and clean. Take medical histories, take vital signs, assist doctor with medical procedures, examining treatment procedures for patients, examining treatment procedures, and preparing patients for and assiting examination. Collect and prepare laboratory specimens and sometimes perform basic laboratory tests, dispose of contaminated supplies, sterilize medical instruments, instruct patients about medications and special diets and prepare and administer medications, drug refills, telephoning prescriptions to a pharmacy, drawing blood, preparing patients for x-rays, take electocardiograms, remove sutures, and changing dressings. Accurate, adaptable, flexible, conservative, courteous, dependable, empathetic, punctual, reliable, show focus for job at hand, pleasant personality, voice, friendly attitude, genuine liking and respect for people, genuine desire to help people, professional attitude, dress, and demeanor, independent problem solver, team player. Sets with similar termsUpgrade to remove ads Only ₩37,125/year
Terms in this set (82)A comment that large individuals are lazy is an example of a(n) stereotype Tiffany is constantly aware of whether there is __________ between her verbal message and her body language congruence What are some of the factors that contribute to a patient's first impression of a healthcare facility? Some factors that contribute to a patient's first impression of a health care facility would include therapeutic communication skills and your compassion. Define patient-centered care. is an approach to planing, delivery, and evaluation of healthcare providers, patients, and families. How can the medical assistant contribute to positive patient-centered care in a healthcare facility? By navigating patients with education and care What are the two types of verbal communication? Explain each and describe what methods can be used to deliver a verbal message. There is oral communication when we express our thoughts with words, like through voicemail and telephone calls. There is written communication which is such things as faxes and letters. Describe two areas of concern when sending an e-mail or text message. Patient confidentiality (sent to an approved email address an and there is no way to know whether they received the message. No abbreviations should be used. Describe the significance of congruence between a verbal and non verbal message. How can you make sure the message you send to a patient or co-worker is congruent? Since 90% of communication is nonverbal, your body language should have congruence with your verbal communication. It will effect the patient's therapeutic process if both verbal and non verbal do not seem similar. Area Observed Observation Indication Area Observed Observation Indication Area
Observed Observation Indication Area Observed Observation Indication Area Observed Observation Indication Summarize five positive nonverbal behaviors that the medical assistant can use to enhance the patient's experience in the healthcare setting. * Lean towards patient when gathering info. Discuss five communication barriers that can result in misunderstanding of the medical assistant's message. * Using medical terminology- you should adjust your vocabulary to the patient. Explain how the following patient communication barriers might interfere with therapeutic communication in the healthcare setting: Physical impairment Vision or hearing problems will interfere with communication. Make sure you are facing patient for lip readers or speak slowly and louder for hard of hearing. Explain how the following patient communication barriers might interfere with therapeutic communication in the healthcare setting: Language You may not understand the language and the patient may not speak English, so you may need a family member to translate your message so it can be understood by the patient. Describe the meaning of stereotyping people and how it can affect therapeutic communication. Stereotyping people is having a presumption of a certain group of people and what they are like. It is a prejudice that can that can give you the wrong idea of how the patient will act or be and make wrong decisions. You should treat people as individuals. Explain three factors to consider when communicating with diverse patient groups * Be empathetic Summarize three methods you can use to overcome barriers to communication. * Learn to remain clam in emergencies. Describe the linear communication model that involves the sender of the message, the receiver, and the crucial component of feedback to confirm reception of the message. Communication is interactive. The sender sends a message with body language, spoken word, or email. The sender encodes or chooses means of expression. The receiver decodes the message. Feed back results. What is a communication channel. List four examples of possible channels that can be used when sending a message to a receiver. A medium through which a message is transmitted to its intended audience, such as print media, spoken word or broadcast (electronic) media. * Spoken word Active listening techniques are crucial to therapeutic communications. Describe the three components of active listening and give and example of each: Restatment Paraphrasing or repeating what was said, ex "You are saying...". Active listening techniques are crucial to therapeutic communications. Describe the three components of active listening and give and example of each: Reflection Repeating the main idea of the conversation while identifying the senders feeling ex. "You had a fight with your parents and feel anxious." Active listening techniques are crucial to therapeutic communications. Describe the three components of active listening and give and example of each: Clarification Summarize or simplify the sender's thoughts, feelings, and to reslove any confusion in the mesage. Ex "Explain to me about..." Identify three helpful listening guidelines. * Listen to the main points. Summarize how to communicate effectively with children. When talking to children, make sure the area is safe and active. Do not keep them waiting as children become anxious and distracted easily. Do not offer a choice unless the child can truly make one. Praise the child for good behavior and listen to parents concerns. Relieve the child's anxiety. Listen three suggestions for effective communication with aging patients. * Address the patient by Ms, MRS, or miss unless the patient has given you the permission to use his or her first name. Open ended or closed: Closed Open ended or closed: Closed Open ended or closed: Open ended Open ended or closed: Closed Open ended or closed: Open ended Open ended or closed: Open ended Open ended or closed: Closed Open ended or closed: Closed Open ended or closed: Open Open
ended or closed: Open If a non-English-speaking patient comes to the office without an interpreter, what should the medical assistant do? You should see if there is someone in your office or relative of the patient who can translate. How can the medical assistant put a patient at ease who seems nervous about an office visit or a procedure? If you give them information to read about their procedure or tell them what you will be doing. Be kind. Why should the medical assistant avoid the phrase "I know how you feel"? Because you do not know how anyone feels. You could say many people feel that way. The holistic model suggests that healthcare workers should take into consideration all aspects of a patient's life including patient's Physical, psychological, societal, intellectual, and economic needs List important guidelines for patient education. * Promote recovery and health through knowledge Explain patient factors that influence learning * Perception of disease versus actual state of disease Summarize eight approaches to language barriers. * Observe body language One of the most important aspects of patient teaching is to be flexible and provide information about ____________ patients want to know ___________ patients want to know it. What Listen 10 barriers to patient learning. *
Individual learning style Identify five guidelines for ordering educational materials * Use sixth grade reading level material for easy understanding Wat does the role of medical assistant educator include? * Reinforcing the provider instructions and information Effective teaching methods include: use of written materials, DVDs/CDs, and approved internet sites to gather information; referral to community resources and expert in person demonstration of medical skills; examination of patients records of events; and involving the patient in the education process. What is a patient navigator? Describe how a medical assistant can perform this important duty in the ambulatory care setting. a person who helps patients and their families with insurance problems, explains treatment and care, communicates with the healthcare team, assists caregivers, and manages medical paperwork. This definition describes the role of the medical assistant as a patient advocate in ambulatory care settings. Describe the role of the medical assistant at as a coach for patients about health maintenance, disease prevention, and their treatment plans. They encourage patients to be active in their health and modify teaching plans for patients needs. Based on the patient example in your text of Mr.Ignatio, a patient with newly diagnosed type 2 diabetes, use the following checklist to design and role-play a patient-centered education program: Conduct a ptient assessment. Complete visual learning Based on the patient example in your text of Mr.Ignatio, a patient with newly diagnosed type 2 diabetes, use the following checklist to design and role-play a patient-centered education program: Prepare the teaching area and assemble necessary equipment and materials. Complete Large front Based on the patient example in your text of Mr.Ignatio, a patient with newly diagnosed type 2 diabetes, use the following checklist to design and role-play a patient-centered education program: Maintain an adequate, not too fast, pace. Complete adequate pace of learning Based on the patient example in your text of Mr.Ignatio, a patient with newly diagnosed type 2 diabetes, use the following checklist to design and role-play a patient-centered education program: Repeatedly ask for patient feedback to confirm understanding. Complete patient feedback Based on the patient example in your text of Mr.Ignatio, a patient with newly diagnosed type 2 diabetes, use the following checklist to design and role-play a patient-centered education program: Summarize the material learned or the skill mastered at the end of each teaching interaction. Complete summarize each task at the end of a visit Based on the patient example in your text of Mr.Ignatio, a patient with newly diagnosed type 2 diabetes, use the following checklist to design and role-play a patient-centered education program: Outline a plan for the next meeting. Complete plan next meeting Based on the patient example in your text of Mr.Ignatio, a patient with newly diagnosed type 2 diabetes, use the following checklist to design and role-play a patient-centered education program: Evaluate the teaching plan. Complete evaluate year plan was goal reached Based on the patient example in your text of Mr.Ignatio, a patient with newly diagnosed type 2 diabetes, use the following checklist to design and role-play a patient-centered education program: Document the teaching intervention. Complete document what you did plan for next session any community referrals. The Health Belief Model Principles: Definition: Patient Education: The Health Belief Model Principles: Definition: Patient Education: The Health Belief Model Principles: Definition: Patient Education: The Health Belief Model Principles: Definition: Patient
Education: The Health Belief Model Principles: Definition: Patient Education: The Health Belief Model Principles: Definition: Patient Education: Discuss Dr. Elisabeth Kubler Ross's stages of grief and include in your explanation a suggestion for therapeutic interaction with a patient in each stage: First Stage Denial and isolation - They want to deny they have it. Give education with handout and explain disease and treatment. Discuss Dr. Elisabeth Kubler Ross's stages of grief and include in your explanation a suggestion for therapeutic interaction with a patient in each stage: Second Stage They are angry. Use therapeutic communication, discuss feeling techniques. Discuss Dr. Elisabeth Kubler Ross's stages of grief and include in your explanation a suggestion for therapeutic interaction with a patient in each stage: Third Stage Bargaining - need to delay -come to solution with other staff member Discuss Dr. Elisabeth Kubler Ross's stages of grief and include in your explanation a suggestion for therapeutic interaction with a patient in each stage: Fourth Stage Depression - Family and patient support group or counseling Discuss Dr. Elisabeth Kubler Ross's stages of grief and include in your explanation a suggestion for therapeutic interaction with a patient in each stage: Fifth Stage Acceptance- Renew education support ready to move ahead. Explain how the medical assistant can perform patient education for the following patient with special needs. Coach the patient appropriately considering his or her diverse cultural factors, developmental life stage, and potential communication barriers: Antionio DeMendez, a 68-year old patient, has profound hearing loss in his left ear. He needs to be taught how to take his blood pressure medication accurately. Use visual mediums, DVDs, handouts and demonstration. Explain how the medical assistant can perform patient education for the following patient with special needs. Coach the patient appropriately considering his or her diverse cultural factors, developmental life stage, and potential communication barriers: Christina Wu, a 48 year old patient, is legally blind. She is a new patient who is visiting the office for the first time and needs to complete a health history form. The physician recommends that she follow a low-sodium diet. Use sound recordings, interactions, and braille info. Record voice messages for her. Explain how the medical assistant can perform patient education for the following patient with special needs. Coach the patient appropriately considering his or her diverse cultural factors, developmental life stage, and potential communication barriers: Julio Gonzales is 17 years old and has limited English skills. He is scheduled for diagnostic testing at the hospital and must be taught how to prepare for the studies. Have an interpreter to help him understand, use videos and materials in his language. For the following scenario, are the medical assistant's actions acceptable practice according to Health Insurance Portability and Accountability Act (HIPPA) guidelines? The mother of a 19-year old patient, Sue Collins, calls the office. Even though the mother is not listed as Sue's personal health information (PHI), Taylor answers her question about Sue's illness. No, this is not acceptable. For the following scenario, are the medical assistant's actions acceptable practice according to Health Insurance Portability and Accountability Act (HIPPA) guidelines? The patient requests that only her husband receive information about her health status. Taylor receives a call from the patients adult daughter, who insists on learning her mothers diagnosis. Taylor feels bad for the daughter and answers her questions. No, this is not acceptable. Maslow's hierarchy of needs A hierarchy developed by Abraham Maslow that is used to define human needs into five categories. Maslow's Hierarchy of needs: Physiological needs breathing, food, water, sex, sleep, homeostasis, excretion Maslow's Hierarchy of needs: Safety needs security of body, of employment, of resources, of morality, of the family, of health, of property Maslow's Hierarchy of needs: Love/Belonging needs friendship, family, sexual intimacy Maslow's Hierarchy of needs: Esteem self-esteem, confidence, achievement, respect of others, respect by others Maslow's Hierarchy of needs: Self-Actualization
morality, creativity, spontaneity, problem solving, lack of prejudice, acceptance of facts. Sets with similar termsMOAA Chpt 5 Patient Education COMPLETED42 terms Keren_Farnsworth *************MOAA Chpt 5 Patient Education COMPLET…42 terms cathy_crowe mdast 323 final review68 terms arielchina977 Sets found in the same folderChapter 4: Therapeutic Communications - Kinn's 13t…17 terms ADrengberg MA chapter 413 terms Ning_Shao Chapter 7: Technology & Written Communication - Ki…43 terms ADrengberg Chapter 22- Patient Education17 terms aprilandyh Other sets by this creatorUrinary System94 terms BellicoseRose Digestive System149 terms BellicoseRose CHAPTER 1 TERMS57 terms BellicoseRose CPR first test32 terms BellicoseRose Recommended textbook solutionsThe Human Body in Health and Disease7th EditionGary A. Thibodeau, Kevin T. Patton 1,505 solutions
Foundations for Population Health in Community and Public Health Nursing5th EditionJeanette Lancaster, Marcia Stanhope 156 solutions
Medical Language Accelerated2nd EditionAndrew Cavanagh, Steven Jones 568 solutions
Global Health 101 (Essential Public Health)3rd EditionRichard Skolnik 188 solutions Other Quizlet setssolid organ & hematopoietic stem cell transplantat…107 terms Danielle_MintonPLUS Principles of Real Estate 1: Ch.757 terms rebecca3392 ID2241 Exam 2 - Ancient Greek Art II21 terms ayang192 NURS146 Midterm Studyguide30 terms Carina_Clements Related questionsQUESTION - A male client with limited mobility is discharged with home health services. When the home health nurse arrives, the client asks what he does for the swelling in his leg. Which should the nurse implement? 5 answers QUESTION A client with end-stage pancreatic cancer has decided to terminate medical intervention. What should a nurse anticipate when consulting with palliative care? 9 answers QUESTION What are the 4 types of precautions? 15 answers QUESTION The nurse is teaching a client with numerous allergies how to avoid allergens. Which instruction should be included in this teaching plan? 15 answers Why is communication important as a medical assistant?Complex therapeutic relationships thrive on a delicate balance of listening, understanding, and educating. Patients are individuals with different needs and learning styles, making good communication is a medical assistant's most important skill.
How should a medical assistant communicate with an elderly patient quizlet?A medical assistant should communicate with an elderly patient by... Avoiding eye contact sends the signal that you are not interested in the patient or are trying to avoid him or her. Speaking loudly to an elderly patient assumes that he or she is hard of hearing and stereotypes the patient as frail.
How can the medical assistant be a good communicator group of answer choices?Essentially, medical assistants can improve their communication skills by taking the following suggestions: Pay closer attention to the words you're using when you're with a patient. Always mind your manners when you're speaking to a patient. Put more effort into to listening to each patient you encounter.
When talking with a patient the medical assistant should always be?Telephone Communication
A medical assistant should remain professional and supportive during all phone communication and prioritize clarity when relaying information.
|