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Terms in this set (30)
Wave
Type of scheduling system that all patients are told to come in at the beginning of the hour in which they are to be seen
Delays
Result caused my overbooking, when more than one patient is scheduled in the same time slot
Specified time
Method of scheduling prevents a large backlog of waiting Patients or a long cycle time
Open office hours
Least structured scheduling system
Appointment book
Legal document that can be subpoenaed by the court
Computerized
Helps maximize workflow and ensure that scheduling policies are followed
Patient status
Refers to whether a patient is a new or an established patient
Open ended questions
Used to gather information, requires man than a yes or no
What serves as a record that validates actual services provided and billed for IRS and incurable company verification?
Appointment book
How many hours should a patient let office know that they can't make that appointment time?
24-48 hours
Time patterns
Eliminate the need to "squeeze in" an emergency or unscheduled appointment
HIPPA
Allows physicians to share necessary patient info in order to make a referral
The physician has an _________ responsibility to see patients who are acutely ill or in need of emergency care
Legal
What is unethical for the MA?
Deciding that a patient is lying about their need to see a physician
Matrix
First step in the patient scheduling process
Triage
Process of sorting or grouping according to the seriousness of the condition
Modified wave
Works best for busy offices that tend to have many appointment of approximately the same length
Group procedures
Organized so that patients requiring same type of examination are scheduled during a particularly time
Scheduling
Establishes the appropriate office process flow and coordination of time with the ability for flexibility as necessary
How many years would I be considered an ESTABLISHED PATIENT?
3 years
Acute conditions
Illness or injuries that patients suddenly experience and that require treatment but may not be life threatening
If a patient refuses to reschedule an appointment, the cancellation should be documented in ?
Patient chart
Advance booking
Patient scheduling their next appointment
Cancellation fees
Must be paid personally, because fees cannot be billed to insurance
A professional and ethical manner is the best approach to handling an __________ that has fallen behind
Schedule
Who has responsibility to correctly screen and assess the patients need for immediate treatment?
MA
Example of acute condition
Fever lasting more than 24 hours, pain or burning on urination, skin rash, unusual discharge, eye infection, heavy uterine or vaginal bleeding
Example of emergency conditions
Severe pain, acute allergic reaction, diabetic reaction, fracture, temperature over 104
Patient cancellation
Appointment which the patient calls and cannot make the appointment time and does not schedule another appointment
Where should the cancellation be documented?
Patient chart
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