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-Needs assessment: making sure that needs are met for employees so that they know how to prepare with their craft of work
-Ensure readiness: know about the case at hand
-Create learning environment: whether a particular training session has the factors to have the productive learning process to occur (i.e.: having a instructor, fostering the appropriate environment
-Ensure transfer (translate to on the job action, don't just train for the sake of training, you must implement whatever it is that you are training on)
-Select methods (is the training an online course, a robot, a in-person training or what?)
-Evaluate programs (is there a visible impact on performance, did this training lead to the desired outcomes?...make the trainees take a
Which of the following examples illustrates a functional structure?
Question 11 options:
Rosebud Motel has two employees that all report to Johnny.
Handy Car Rental has a Northwest Division, a Midwest Division, and a Northeast Division.
ABC Consulting has a private division, a non-profit division, and a government division.
XYZ Co. has a hydraulics division, a PVC division, and a fixtures division.
Repair Depot has a financial department, a production department, and a sales department.
Departmentalization at Art & Craft Depot (Scenario)
John is president of a chain of stores called Art & Craft Depot. He is aware that the structure of his organization must change in order to compete more effectively in today's global marketplace. However, he is not sure which structure would work best for his company. His company is currently organized under the following departments: accounting, human
resources, sales, purchasing, and distribution. However, there are other choices available. He has considered reorganizing around their primary product groups: silk flowers, art supplies, craft supplies, pottery, and fabric. However, equally important are the different types of clients they serve, including homemakers, artists, interior decorators, industrial display contractors, and art schools. The business is growing, and they now have stores in six provinces across Canada. Furthermore, his
customers seldom shop for just one type of item. For example, a customer who buys flowers will frequently purchase a vase and other supplies that are required to create a full floral arrangement. This means that individual customers often shop in several merchandise areas of the store.
45) If John bases the new structure on silk flowers, art supplies, craft supplies, pottery and fabric, they would be using ________ departmentalization.
A) product
B) process
C) functional
D)
customer
Organizational Design at Custom Leather (Scenario)
Lacey has been hired as a consultant for XYZ Consulting. Her first assignment is to work with one of XYZ's newest clients, Custom Leather, Ltd., a manufacturer of high-end leather furniture. Custom Leather was founded more than a decade ago with the idea that great-looking, comfortable leather furniture could be custom made and delivered to customers in 30 days. Traditionally, retailers
stocked leather sofas to satisfy customers' desire to receive new furniture fast, which resulted in limited colour choices and styles. Traditional sofa manufacturers produced their products in large batches on standardized assembly lines. In contrast, Custom Leather offers 13 different styles in more than 70 different colours through a select group of retail outlets. Each sofa is built to the customer's individual requirements and is shipped within two to three weeks. However, the emergence of a
new manufacturing technology has enabled some of the traditional competitors to offer greater customization, thereby reducing some of Custom Leather's competitive advantage. As a result, Custom Leather's president, Miles Standish, is considering several changes to their current work processes and organizational structure.
10) Many of Custom Leather's 75 employees are highly skilled and experienced artisans. While there is a division of labour, the jobs of most production workers are not highly
standardized. Management has found that employees take great pride in their craft, thus requiring minimal formal rules and little direct supervision. These traits are most typical of a(n) ________ organization.
A) formalized
B) mechanistic
C) organic
D) network
Organizational Design at Custom Leather (Scenario)
Lacey has been hired as a consultant for XYZ Consulting. Her first assignment is to work with one of XYZ's newest clients, Custom
Leather, Ltd., a manufacturer of high-end leather furniture. Custom Leather was founded more than a decade ago with the idea that great-looking, comfortable leather furniture could be custom made and delivered to customers in 30 days. Traditionally, retailers stocked leather sofas to satisfy customers' desire to receive new furniture fast, which resulted in limited colour choices and styles. Traditional sofa manufacturers produced their products in large batches on standardized assembly lines.
In contrast, Custom Leather offers 13 different styles in more than 70 different colours through a select group of retail outlets. Each sofa is built to the customer's individual requirements and is shipped within two to three weeks. However, the emergence of a new manufacturing technology has enabled some of the traditional competitors to offer greater customization, thereby reducing some of Custom Leather's competitive advantage. As a result, Custom Leather's president, Miles Standish, is
considering several changes to their current work processes and organizational structure.
11) At her first meeting with Standish, Lacey provided an overview of Custom Leather, Ltd., which examined the relationship between a firm's ________.
A) employees and products
B) technology and structure
C) size and structure
D) processes and employees