Match the type of stressor with its description.
Hassles
Crises
Strong stressors
Distress
Eustress
Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches
Sudden occasions of terror, such as a tornado or fire
Negative stress that can cause anxiety and illness
Positive stress that can stimulate better coping and adaptation incorrect toggle button unavailable
Simple irritants, such as misplacing things or being overworked
Hassles- Simple irritants, such as misplacing things or being overworked
Crises - Sudden occasions of terror, such as a tornado or fire
Strong stressors-Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches
Distress-Negative stress that can cause anxiety and illness
Eustress -Positive stress that can stimulate better coping and
adaptation
The stable behavioral and psychological characteristics responsible for a person's identity are known as _____.
diversity
emotional intelligence
control
personality
Personality
The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____.
a. external
dimensions of diversity
b. elements of the Myers-Briggs Type Indicator
c. a Type A behavior pattern
d. the Big Five personality dimensions
d. the Big Five personality dimensions
Self-efficacy, self-esteem, locus of control, and emotional stability are traits that make up an individual's ______.
a. proactive personality
b. fundamental attribution bias
c. Type A behavior pattern
d. core self-evaluation
d. core self-evaluation
Emotional intelligence reflects the ability to: (select all that apply)
a. believe that you can accomplish most things in your job successfully
b. carry out accurate reasoning about emotions
c. use emotions and emotional knowledge to enhance thought
d. monitor your and others' feelings and to use this information to guide your thinking and actions
b. carry out accurate reasoning about emotions
c. use emotions and emotional knowledge to enhance thought
d. monitor your and others' feelings and to use this information to guide your thinking and actions
Organizational behavior is a field of study that explains and ______ behavior.
rewards
controls
predicts
punishes
predicts
Matt is one of those consistently upbeat, optimistic people. He always looks on the bright side of things and sees the glass as half-full, rather than half-empty. These characteristics describe Matt's _____.
locus of control
perception
personality
ethnocentrism
personality
Abstract ideals that guide a person's thinking and behavior in all situations are called ______.
values
behaviors
ambitions
endeavors
values
Match the Big Five personality dimension with its description.
1. Extroversion
2. Agreeableness
3. Conscientiousness
4. Emotional stability
5. Openness to experience
a. The extent to which a person is outgoing, sociable and assertive
b. The extent to which a person is imaginative, curious and
broad-minded
c. The extent to which a person is trusting, cooperative, and good-natured
d. The extent to which a person is dependable, reliable and responsible
e. The extent to which a person is relaxed, secure and unworried
1. Extroversion a.
2. Agreeableness c.
3. Conscientiousness d.
4. Emotional stability e.
5. Openness to experience b.
Which traits are elements of an individual's
core self-evaluation?
Emotional stability
Self-efficacy
Openness to experience
Self-esteem
Locus of control
Emotional stability
Self-efficacy
Self-esteem
Locus of control
The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as _____.
emotional stability
emotional intelligence
openness to experience
learned helplessness
emotional intelligence
A learned predisposition toward a given object is a(n)
attitude
What interdisciplinary field is dedicated to understanding and management of people at work?
Strategic management
Relationship management
Organizational behavior
Business psychology
Organizational behavior
Jessica believes she should be concerned for the welfare of others. This belief is an example of a ______.
genetic trait
parental mandate
cognitive dissonance
value
Value
Travis asked his mother if he should look for a new job because he wasn't happy in his current one. She told him it probably wouldn't matter because he was never happy with any job. His mother was commenting on Travis's ______.
implicit bias
causal attributions
stereotyping
attitude
attitude
People's values and attitudes affect their workplace _____, which includes their actions and judgments.
behavior
esteem
performance
behavior
The process of interpreting and understanding one's environment is called ______.
attribution
sensation
perception
personalization
perception
What interdisciplinary field is dedicated to understanding and management of people at work?
Business psychology
Relationship management
Organizational behavior
Strategic management
Organizational behavior
Karen was surprised when her friend said that the man at the first table in the restaurant must be a great basketball player just because he was tall and African American. Karen's friend was making a _____.
stereotype
benchmark
core self-evaluation
causal attribution
stereotype
Liam knew that everyone else thought he was lazy and incompetent, so rather than tell his work team about an idea, he just let them do all of the work. As a result, his coworkers continued to feel he was lazy and incompetent. What does Liam's behavior demonstrate?
the halo effect
individual self-efficacy
stereotyping
self-fulfilling prophecy
self-fulfilling prophecy
Behavior is defined as the combination of which two elements?
actions
intelligence
reputation
judgments
actions
judgements
Jenna loves her job. She is known as the "cheerleader" of the department because she is enthusiastic about every project and highly focused. Jenna displays employee
benchmarking
bias
stereotyping
engagement
engagement
Self-efficacy, self-esteem, locus of control, and emotional stability are traits that make up an individual's ______.
core self-evaluation
Type A behavior pattern
proactive personality
fundamental attribution bias
core self-evaluation
The extent to which you feel positive or negative about various aspects of your work is called job ______.
satisfaction
competency
security
commitment
satisfaction
Place the steps in the perceptual process in the correct order, with the first step listed at the top and the last step listed at the bottom.
Storing in memory
selective attention
retrieving from memory to make judgment and decisions
interpretation and evaluation
1. selective attention
2.
interpretation and evaluation
3. storing in memory
4. retrieving from memory to make judgment and decisions
The tendency to attribute to an individual the characteristics you believe are typical of the group to which that individual belongs is known as _____.
the halo effect
implicit bias
causal attribution
stereotyping
stereotyping
_____ occurs when people's expectations of themselves lead them to behave in ways that make those expectations come true.
The difference principle
Fundamental attribution bias
Self-fulfilling prophecy
Cognitive dissonance
Self-fulfilling prophecy
What is organizational commitment?
The extent to which an employee identifies with an organization and is committed to its goals
The extent to which people feel free to express their ideas and beliefs without fear of negative consequences
The extent to which you feel positive or negative about various aspects of your work
The extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure
The extent to which an employee identifies with an organization and is committed to its goals
_____ is defined as an individual's involvement, satisfaction, and enthusiasm for work.
Self-efficacy
Employee aggregation
Emotional intelligence
Employee engagement
Employee engagement
Why is it important to manage employees as individuals who have different personalities and circumstances?
To influence the way employees behave
To elicit respect from employees
To increase employees' emotional intelligence
To appear intimidating to employees
To influence the way employees behave
People who feel greater job satisfaction are also likely to experience greater ______.
motivation
perceived stress
life satisfaction
commitment to the organization
motivation
life satisfaction
commitment to the organization
Which assumption about the U.S. workforce is true?
More people participating in organized religion.
People in the United States are no longer able to perform manual labor.
The wage gap between men and women is increasing.
Young college graduates are earning less than they used to.
Young college graduates are earning less than they used to.
The process of interpreting and understanding one's environment is called ______.
sensation
perception
attribution
personalization
perception
Which groups are often incorrectly perceived as having low organizational commitment?
Pregnant women
Fathers
Men with pregnant wives or girlfriends
Mothers
Pregnant women
Mothers
_____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.
Inclusion
Diversity
Difference
Diversity
What are the types of employee behavior that managers can influence?
Performance and productivity
Counterproductive work behaviors
Organizational citizenship behavior
Turnover and absenteeism
Self-esteem and locus of control
Performance and productivity
Counterproductive work behaviors
Organizational citizenship behavior
Turnover and absenteeism
According to the Pew Research Center, which statement is accurate regarding predicted trends in the United States during the next few decades?
More women will continue to be hired for top leadership jobs.
There will be less immigration from Asia.
The number of two-parent households will increase.
The number of middle-class households will increase.
More women will continue to be hired for top leadership jobs.
The Americans with Disabilities Act requires organizations to provide a reasonable _____ for individuals with disabilities in the workplace.
income
guarantee
accommodation
accommodation
Jared is from the United States, but is working in Mexico. He believes that his culture, language, and behavior are superior to those of his Mexican employees. This illustrates which one of the following concepts?
Cognitive dissonance
Affirmative action
Discrimination
Ethnocentrism
Ethnocentrism
True or false: The term "diversity" is synonymous with differences.
false
What legislation prohibits discrimination against the disabled and requires organizations to provide reasonable accommodation for an individual's disabilities?
Fair Employment Act
Title VII of Civil Rights Act
Age Discrimination in Employment Act (ADEA)
Americans with Disabilities Act (ADA)
Americans with Disabilities Act (ADA)
Stress is the feeling of tension and pressure; the source of that stress is known as a(n) _____.
incident
event
stressor
stressor
_____ is the belief that one's native country, culture, language, abilities, and/or behavior are superior to those of another culture.
Ethnocentrism
Ecocentrism
Stereotyping
Individual morality
Ethnocentrism
Which of the following are common ways that employees express burnout?
Missed deadlines
Increased productivity
Taking longer lunch breaks
Showing indifference to performance
Missed deadlines
Taking longer lunch breaks
Showing indifference to performance
_____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.
Diversity
Difference
Inclusion
Diversity
What are the types of employee behavior that
managers can influence?
Organizational citizenship behavior
Self-esteem and locus of control
Performance and productivity
Counterproductive work behaviors
Turnover and absenteeism
Organizational citizenship behavior
Performance and productivity
Counterproductive work behaviors
Turnover and absenteeism
Simple irritants, such as misplacing your keys or a phone number, are referred to as ______.
hassles
strong stressors
hindrance stressors
crises
hassles
Kerri Ann feels very tense at work these days. Three people in her department quit, and it is up to her to complete her own work plus all of the work they would have done. She is anxious and often responds rudely when her manager speaks with her about a project. Kerri Ann is experiencing _____.
groupthink
the
halo effect
stress
fear
stress
Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she needs to do. Which of the following BEST describes Laura's behavior?
Self-serving bias
Type A behavior pattern
Organizational citizenship behavior
Proactive personality
Type A behavior pattern
When an individual reaches a state of emotional, mental, or even physical exhaustion, it is called _____.
stress
psychosis
burnout
learned helplessness
burnout
Administrative changes that managers can make to reduce the stressors that lead to employee burnout are called _____.
buffers
perks
stressors
leading
buffers
It is important to Jan to have a work team that consists of a variety of people from different backgrounds. She wants people from different religions, of different ages, and with a variety of job skills. Jan is concerned with having _____.
diversity
stereotypes
identification
personality
diversity
What are examples of a positive approach?
Listening to your boss give you feedback on your work
Refusing to apply the suggestions for improvement your boss gave you during a performance review
Complaining about your job to your colleagues
Sharing with your boss a new idea that you developed
Listening to your boss give you feedback on your work
Sharing with your boss a new idea that you developed
The ability to control your emotions and act with honesty and integrity in reliable and adaptable ways is called what?
Self-management
Stress reduction
Positive approach
Self-improvement
Self-management
Which of the following are characteristics of a Type A behavior pattern?
Patient
Competitive
Hurried
Deadline-focused
Competitive
Hurried
Deadline-focused
The retail store where David works always adds extra staff during the busy holiday season and summer months. Managers know that this additional staff will relieve some of the stress year-round employees feel. The addition of the extra staff is an example of a _____.
burnout
buffer
self-fulfilling prophecy
halo effect
buffer
What is the willingness to accept constructive criticism, try and propose new ideas, and maintain a good attitude called?
Self-management
Positive approach
Productivity
Employee engagement
Positive approach
What are appropriate ways to to self-manage?
Recognize words, sayings, and situations that trigger your emotions.
Vent to a work colleague, such as your direct superior.
Recognize your physiological responses to triggers.
Pause and take deep breaths.
Recognize words, sayings, and situations that trigger your emotions.
Recognize your physiological responses to triggers.
Pause and take deep breaths.