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32) The four major types of enterprise applications are:
A) SCM, CRM, DSS, and KMS.
B) SCM, CRM, ESS, and KMSs.
C) ERP, SCM, DSS, and CRM.
D) ERP, SCM, CRM, and KMS.
E) TPS, MIS, DSS, and ESS.
38) You have been hired by BizCom, a business communications consultancy that services many clients in
different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and
increase its profit margin?
A) An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
B) A CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
C) A KMS, for minimizing redundant work on similar clients
D) A marketing system, for improving sales levels
E) A TPS, to help manage all daily activities and transactions
ADVANCED MATH
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ADVANCED MATH
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ADVANCED MATH
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ADVANCED MATH
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