Joie de vivre can assess employee _______________ through a combination of ability and motivation.

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Joie de Vivre emphasizes the importance of making sure employees feel secure and safe in order to improve overall employee performance. If the company chose to implement an individual incentive plan that focused on cost efficiencies, supervisors might engage in behaviors that do not make employees feel secure and safe. For example, supervisors might cut employees' scheduled work hours to control costs. This would be an example of what kind of disadvantage of individual incentive plans?

The plan could encourage undesirable workplace behavior

One incentive provided to Joie de Vivre employees is a free hotel room two times per quarter. The hotel stay benefit is considered a ________.

Nonfinancial incentive

As a hotel providing a service to the public, if Joie de Vivre wanted to implement a group incentive pay plan based on operational measures, ________ would be an appropriate performance measure for the plan.

Customer Satisfaction

Joie de Vivre may choose to provide a management incentive plan to encourage managers to meet or exceed certain organizational objectives. Based on Chip Conley's statement about the company's beliefs related to encouraging and motivating employees, what would be an appropriate goal for managers to meet as a performance criteria for an incentive plan?

Positive relationships with employees

Joie de Vivre Hospitality faced financial challenges during the economic downturn and needed to make financial cuts. However, instead of laying off workers, the company chose to take an approach that focused on the well-being of all employees. Higher level employees took a pay cut or a pay freeze to prevent any employee from losing his or her job. With an organizational culture that encourages all employees to work toward a common goal, what kind of incentive plan would likely be effective for this company?

Company-wide incentive plan

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