Identifying and taking action to resolve problems
The ability to gather and use information to solve problems is
When something is wrong or could go wrong it is called a
Information competency involves all of the following skills
a) locating appropriate data.
b) evaluating the data for information potential.
c) organizing the information.
d) analyzing the information for patterns to create knowledge.
Individuals who are proactive information gatherers and are forward thinking are said to be:
A situation that offers the possibility of a better future if the right steps are taken
Approaching a problem in a flexible, spontaneous and creative manner
A systematic thinker will
Be analytical in their approach
The three types of decision making environments are
A decision making environment in which you lack complete information and it is difficult if not impossible to assign probabilities to the outcomes is called a ______________ environment.
According to the text, the four cognitive styles of decision making are sensation thinkers, intuitive thinkers, sensation feelers, and
A decision making environment in which you have complete information on possible alternatives and their consequences is called a _________ environment
When faced with decision circumstances in which the information is incomplete, yet one can still reasonably estimate probabilities for the outcomes of various options, the environment is said to be:
A choice among possible alternative courses of action
Decision applies a solution from past experience to a routine problem
A decision applies a specific solution crafted for a unique problem
Joe, a HR manager, is tired of answering the same questions over and over again. He is having the information technology folks develop some auto response software to help reduce the number of times that he has to be personally involved. Joe has made a __________ decision to implement ____________ decision software.
The most significant factor that determines whether a decision is a programmed or nonprogrammed decision is
whether the number of people involved in the outcome
WHa to site first step in the decision making process?
Which of the following is not a common error in the first step of the decision making process?
A)Defining the problem too narrowly
B)Dealing with symptoms, not causes
C)Focusing on the wrong problem
***D)Spending too much time defining the problem
If the issue is a drop in the company's sales, the decision making mistake to be carefully avoided is:
A) keeping your focus broad enough
B)focusing on the right problem
C)keeping your focus narrow enough
***D) being sure you are looking at the problem and not the symptom
What this the second step of the decision making process
Generating alternative courses of action
Cost benefit analysis is used in what step in the decision making process?
Generating alternative courses of action
Comparing the costs and benefits of each potential course of action is called:
What is the third step in the decision making process?
Deciding on a course of action
The classical and behavioral models could be used in what step of the decision making process?
Deciding on a course of action
The_____ decision making model assumes rationality and complete information
A decision that attempts to select the absolute best alternative solution to a problem is called a _____ decision
Limits to human information processing capabilities are called_____ limitations
The _____ decision making model assumes incomplete information and bounded rationality.
A decision that chooses the first satisfactory alternative that is presented is called a_____ decision
The classical decision model attempts to provide a ______decision
The behavioral decision model attempts to provide a _____ decision
Senior managers are most likely to be using the _____ model in making decisions
What is the fourth step in the decision making process?
A lack of participation error occurs when______
Employees that have to implement the decision do. Not participate in the decision making process
The final step in the decision making process is
Evaluate the results of your implemented decision
One factor hat should be considered in all steps of the decision making process is
The generation of a novel idea or approach that solves a problem or identifies an opportunity is called
A group-based decision would be called in for in all of the following cases except if
The problem needs a quick solution