CTX226772
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This article is intended for Citrix administrators and technical teams only. Installation of
Receiver fails with the following error, Running Microsoft Fixit throws the following error, \\No Trolley Express log is generated under C:\Users\username\AppData\Local\Temp In Event Viewer we see the following error from MsiInstaller, Symptoms or Error
Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor"
"C:\Windows\System32\Rundll32.exe is missing"
Event
11721, MsiInstaller
Product Online Plug-in -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: CtxCliLkdnInstallPerMachine.UID, location: C:\Program Files\ICA Client\, command: rundll32.exe"C:\Program Files\Citrix\ICA Client\icaconfs.dll", ApplyConfigurationA import --replace -f -all "C:\Program Files\Citrix\ICA Client\Configuration" --RunAsAdmin.
Solution
Complete the following steps:
- Clean up files/folders and registry entries as per CTX325140 - How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
- Run Microsoft Fixit using //support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
- Copy "Rundll32.exe" from a working Windows machine of same OS version to non working machine at C:\Windows\System32.
- Install Receiver for Windows
Problem Cause
C:\Windows\System32\Rundll32.exe was missing on the client machine.
Error: "there is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your provider staff or the support package' when trying to install iTunes on Windows 7
Original title: DLL required for uninstall and install iTunes?
I get this message: there is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your provider to support personal or package.
I can't install and uninstall iTunes no matter what I do. Help, please!
Hi stjimmy9999,
1. are you able to install other programs on the
computer?
2. what version of iTunes you are trying to install?
3. have you SpyCatcher program installed on the computer?
Program SpyCatcher interrupts the Windows Installer to not save the files during the installation of iTunes.
Try these steps and check the result.
Step 1: Download the latest version of iTunes
a. visit
//www.apple.com/itunes/download/
b. click on 'Download Now' and save the file to the desktop.
Step 2: Install the program as an administrator by disabling all programs currently running on the computer, non-Microsoft
a. open the article:
//support.microsoft.com/kb/929135
b. Article, follow "step 1: perform a clean boot" the implementation of these measures will disable all programs not Microsoft currently running on the computer.
c. restart the computer and right click on the Setup file of iTunes, right-click on the file and click Properties.
d. click on the Compatibility tab and place a check on "Run this
program as Administrator" under "privilege level".
e. click ok to apply the changes.
f. open the file and install it.
g. Article, follow "step 7: reset the computer to start as usual.
For further assistance with this, please ask a question about iTunes Forum
When I try to install an update to iTunes on my Windows 7 computer I get the following message: "there is a problem with this Windows Installer package. A program required for this install to complete could not be run. "Help, please.
When I try to install an update to iTunes on my Windows 7 computer I get the following message: "there is a problem with this Windows
Installation package. A program required for this install to complete could not be run. "Help, please.
Hello..
Try this support article > If you see an error message "Windows package install" when you try to uninstall iTunes from your PC
install itunes update gives the error "a program required for this install to complete could not be run.
Missing package?
Hello I'm trying to update my itunes to the latest version of the software. When I start the update process you get about a third or less the way in then an error box appers of reading: "there is a problem with this windows package install." A program required for this install to complete could not be run. Contact your supplier of staff or the package of support ". I am running Windows XP Professional and I have contacted Apple support and they asked me to contact Microsoft.
Hello
I suggest you according to the question in this forum and check if that helps:
//discussions.Apple.com/community/iTunes/itunes_for_windows
It will be useful.
SE error message: "there is a problem with this windows package install." A program required for this install to complete could not be run. Contact your provider staff or the support package 'after updating to iTunes
Original title: after recent update, the installation software WONT work properly! Help!
- I am in desperate need of aid. I didn't something again on my computer, but these recent software updates. I've recently updated my my itunes and from itunes then will opens not or install it. It was working fine before that was last updated, but now used. I tried to uninstall several times, in a variety of versions. Still nothing. Is not specific to the user and system wide as well.
I get a message saying "there is a problem with this windows package install." A program required for this install to complete could not be run. Contact your supplier of staff or the package of support ".
Anyone know what I need to do? Or how to fix it?
Hi MxGurl,
If this occurs after the installation of update Itunes, then go to the following link and check if it helps.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits unexpectedly, freezes, or launch issues
//support.Apple.com/kb/TS1717
If this does not help, you should contact Apple support or post in the Apple discussion forums.
//discussions.Apple.com/category.jspa?categoryID=149
You can also check out the following link and try the steps by Suresh I Support Microsoft, moderator and Andre.Ziegler and check if this may help
//social.answers.Microsoft.com/forums/en-us/vistaprograms/thread/11f4e2c0-0595-4c7f-8579-e52d2c4bf36c
Hope this information is useful.
Jeremy K
Microsoft Answers Support Engineer
Visit our
Microsoft answers feedback Forum and let us know what you think.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
"A problem with this Windows Installer package. "A program required for this install to complete could not be run" when you try to install iTunes
Original title: problems during the installation of products on vista with error message that indicates:
I need help ASAP please! I
tried to install the new Itunes software and my Vista laptop just will not let me... any ideas.
I have download the new iTunesSetup and click it to start the installation process and the process begins. After 2 minutes, the following message appears:
"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your provider to support personal or package.
I already did:
- "To manage my computer' on automatic rather than manual
- Guests of controls too and still no change
This has been going on for about a week or two now, and I really need help.
Any ideas or help would be appreciated.
Thank you
Hi once again, fortunately today I bring better news! As a result of a serious lack of assistance from Apple themselves, have no idea of "The Tech Guys" in the world PC and extremely unnecessary hours at Microsoft, I've sorted it me. In other words, the main problem with mine was the Apple Software Updater. Even with "Revo" I was unable to remove it. I decided to download "Windows Installer Clean Up" from there where I could find (it was also free!). I used it and immediately found, I could choose the Apple Software Updater and remove it with very little hassle in all. I proceed to download the new iTunes, and I'm a very happy Bunny! Thanks for nothing, Microsoft and Apple! Hope this helps - Dan
Download iTunes 10.5 error: "there is a problem with this windows package install." A program required for this install to complete could not be run. »
I tried to update my ipad to the latest version of the software, but I couldn't be updated without the latest version of iTunes. So I tried installation but then right, when I arrived at a certain point it to install it, I got this message:
There is a problem with this Windows Installer package.
A program required for this install to complete could not be run.
Contact your provider to support personal or package.
I have dealt with this problem for several hours now, without solution. I feel like I've tried everything. Please help me.
CPU info:
Windows Vista Edition Family Premium(32bit)
Windows Vista (Service Pack 2)
Windows install 4.5
Please help, it drives me crazy!
Try to re - download and install again. Also, make sure that your username does not contain special characters.
If this does not help, try to contact Apple for assistance.
Windows Vista home Premium 32 bit SP2: iTunes 10.1: there is a problem with this Windows Installer package. A program required for this install to complete could not be run.
I worked on it for about 3 days now. It's driving me crazy. I tried everything I could find to try to solve this problem.
When installing iTunes it stops and a box will then appear to me said "there is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support provider or package. "No error message or anything, that's all I get. When I hit the only button I can hit the OK button, it continues to install QuickTime. Sometimes, it will install the iTunes file and the shortcut, but the shortcut does never work and the iTunes file is always empty. I have download the installer directly from Apple.com and save to the desktop, a new copy after each test (just in case).
Here is a list of what I've tried:
- Apple Support page: difficulties to install iTunes or QuickTime for Windows
- Apple Support page: removing and reinstalling iTunes, QuickTime, and other components of software for Windows Vista or Windows 7
- Apple Support page: iTunes and QuickTime for Windows cannot be installed without Visual Basic Script (VBScript)
- 1,5 hour long session with Apple Support Tech, where we repeat the two steps albums created a new admin account and then tried to install on this account of troubleshooting. After it is has not told me while they could not fix the problem it was a questions and contact Microsoft Windows.
- Microsoft Answers page: //social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/2aa2c368-2fa2-4fc8-bb2a-5d74ce34a856 (could not complete the download of the file has been removed)
- Microsoft Answers page: //social.answers.microsoft.com/Forums/en-US/w7programs/thread/c45cfbd2-23f2-4097-8259-44e8f9e85c93
Yes, I am the administrator of the computer with admin abilities, yes I checked run this program as an administrator. I also made sure to stop all this as possible could interfere with the instillation, including my anti virus and what not even before I tried a clean boot.
Is there anything else I can try?
~ Thank you
I don't know whether or not the original poster solved their problem.
See if it works for you.
Error 1719 Windows Installer Service inaccessible during the installation of the applications.
//www.Winhelponline.com/blog/Misc-registry-fixes-for-Windows-7-XP-Vista/
Error: There is a problem with this windows package install. A program required for this install to complete could not be run. Contact your supplier of staff or the package of support ".
I tried to update my iPhone to the latest version, but when I
tried to download the latest version of iTunes, it gives me an error in the middle of the download, which says:
"There is a problem with this windows package install." A program required for this install to complete could not be run. Contact your supplier of staff or the package of support ".
Then I opened my old iTunes again and tried to update my iPhone once again and then he started to back up my iPhone and delete the existing version if it might update the last being but then I got an error saying he needs the iTunes 9.2 update my iPhone. So I'm stuck with my iPhone can not be used and I can't download the new iTunes also. Please, need help on this issue?
Thanks in advance.
Now iTunes10 is underway, I downloaded and everything seems to work very well.
Thank you.
1721.there error is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your provider to support personal or package.
Hello!
I tried to install a copy of Symantec Corporate
Edition Antivirus software but despite several attempts the software could not be installed in Windows 7 Home Basic Edition version but get error message repeated as "error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your provider to support personal or package. "
Could someone help me out here.
Thank you
Hello CBhaskar,
Thanks for posting on the Microsoft answers Forum.
If the
information of Gokul has not helped to solve your problem, then I suggest that you use the Windows Installer Cleanup tool.
There may be a corrupt installation, you need to delete everything first.
Click here for a link to download the utility from Microsoft.
You can use the utility to remove installation information for programs that were installed by using Windows Installer. Remember that Windows Installer CleanUp Utility does not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall on.
If please reply back and let us know if this helps solve your problem or if you still need help.
Sincerely, Marilyn
Microsoft Answers Support Engineer
Visit our
Microsoft answers feedback Forum and let us know what you think
Error message: "there is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your supplier of staff or the package of support ".
Original title: problem with the Windows Installer Package
I am trying to install an update for my video FlipShare program and I get the following error message "there is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your provider to support personal or package. Anyone has any ideas to fix this?
Would be - what your anti-virus program blocks scripts? See:
Error a Script required for this install to Complete could not be run when you run a Microsoft Fix it Solution! -Microsoft Fix it BLOG - Site Home - TechNet Blogs:
//blogs.technet.com/b/fixit4me/archive/2009/03/31/error-a-script-required-for-this-install-to-complete-could-not-be-run-when-running-a-Microsoft-fix-it-solution.aspx
Ramesh Srinivasan .
The Winhelponline Blog
Microsoft MVP, Windows desktop experience
I have tunes Setup error - "he has a problem with this windows Installer package. A program required for this install to complete could not be run. »
Hello
I am trying to install I tunes but I received a message with the following text:
"There is a problem with this windows Installer package. A program required for this install to complete could not be run. Contact your supplier of staff or the package of support ".
Kindly help me solve this problem
Uday
You can be better to ask on the forum of Apple in the first instance.
For example, see:
or
or
or
(the last three are similar-sounding issues already on their forum. There are other institutions)
My apologies if you have already seen and tried these.
There is a problem with this Windows Installer package. A program required for this install to complete could not be run Windows 10
There is a problem with this Windows Installer package. A program required for this install to complete, could not be executed. This appears when trying to update
Repair Apple Software Update of programs and features, Control Panel, and then try again.
If not for general advice see troubleshooting problems with iTunes for Windows updates.
The steps described in the second case are a guide to remove everything related to iTunes and then rebuild what is often a good starting point, unless the symptoms indicate a more specific approach. Review other cases and a list of documents to support further down the page, in which case one of them applies.
More information area has direct links with the current and recent if you have problems to download, need to revert to a previous version or try theversion iTunes for Windows (64-bit-for old video cards) as a workaround for the problems of performance or compatibility with third-party software.
Your library must be affected by these measures, but it is also related to backup and recovery advice if necessary.
TT2
6.2.16: when you try to update Itunes, I get the following error message: "there is a problem with this package of can I install." A program required for this install to complete could not be run. Contact your support team / packages vendo
6.2.16: when you try to update ITunes on my Windows laptop, I get the following error message: "there is a problem with this Windows Installer package. A program required for this teaching to complete could not be run. Contact your supplier of staff or the package of support ". There is no associated error code. I've never had a previous issue with ITunes updates. Thank you, Debbie
Repair Apple Software Update since the programs & features Panel configuration and then try again.
For general advice, see troubleshooting problems with iTunes for Windows updates.
The steps described in the second case are a guide to remove everything related to iTunes and then rebuild what is often a good starting point, unless the symptoms indicate a more specific approach.
Review the other boxes and other support documents list to the bottom of the page, in case one of them applies.
The more information box has direct links with the current and recent if you have problems to download, must revert to an older version or want to try the version of iTunes for Windows (64-bit - for older video cards) as a workaround for problems with installation or operation, or compatibility with third-party software.
Backups of your library and device should be affected by these measures but there are links to backup and recovery advice there.
TT2
I uninstalled Skype 4.2 ok, but try to uninstall Skype Toolbars gives me an error "there is a problem with this windows package install." A script required for this install to complete could not be run.
Contact your supplier of staff or the package of support ". Now I can't complete Skype Toolbars because I get the error, somewhere along in my attempts of troubleshooting I have window vista Home premium service pack 2 with a 32-bit. How to fix a broken Windows Installer? And on many sites whear I watch online movies is don't open please help me thank you RegardsContact your support personal or package provider. "Now I can't complete Skype Toolbars because I get the error, somewhere along in my attempts of troubleshooting I have window vista Home premium service pack 2 with a 32-bit. How to fix a broken Windows Installer? And on many sites whear I watch the movies online video is open don't plz help me thank you cordially
Hello daisymendoza,
You asked several questions.
First,
what is your operating system? It is 32-bit or 64-bit? What service pack you have installed?
You run the Windows Installer Cleanup utility? Did you remove Skype?
Your notes, I think that you have run SFC/scannow and found some corrupted files. You will need the Vista DVD to replace the files.
Use the following article to repair the corrupted files.
Article 929833 - how to
use the System File Checker tool to resolve missing or damaged on Windows Vista or Windows system files
For Windows Installer errors:
The problem may be that the execution of Script VB is not registered on your Vista PC. The possible solution is to locate and to register VBScript.dll.
To do this, click Start, click programs, accessories principally made, right-click Guest, and then click Run as administrator.
If you are prompted for an administrator password or a
confirmation, type the password, or click on allow.
At the command prompt, type the following command and press ENTER:
Regsvr32.exe c:\windows\system32\vbscript.dll
Now check again and see if you can install the Skype toolbar.
Please answer back with an update.
Sincerely,
Marilyn
Microsoft Answers Support Engineer
Visit our
Microsoft answers feedback Forum and let us know what you think